Part Time Operations Supervisor-tic

3 months ago

Gananoque, Canada Great Canadian Full time

**Team up with the industry’s best and provide great guest experiences at Shorelines Casinos Thousand Islands
This position is responsible for assisting, as required, with the planning and directing of site operations within the scope of Cage, Slots, and Guest Services along with the overall leadership of these departments. Under the general supervision of the Manager of Operations, this **Operations Supervisor **role is to provide authorization and immediate leadership to staff operating in Cage, Slots, and Guest Services roles on a shift-to-shift basis. Supervisor, Operations ensures adherence to all policies and procedures; identifies implements and recommends improvements to increase operational effectiveness and compliance to enhance the guest experience and provides a safe work environment for all team members. Supervisor, Operations ensures compliance of designated departments with policy and procedure, legislation, health and safety, and other statutory regulations and programs including the AGCO.

**Primary Responsibilities**

Helps create an engaged work environment by choosing positivity and fun, recognizing excellent performance and by caring about and supporting our team members every day

Responsible for overseeing the Cage, Slots and Guest Services department and any applicable sign offs within this scope, during their shift

Provides leadership, direction, mentoring and performance management to the Cage, Slots and Guest Services departments or as assigned in the absence of an Operations Manager, while providing continuous coaching for success to achieve high performance

Assists in the implementation of the departmental strategic plans Assists with de-escalating and addressing guest concerns.

Monitors and analyzes team member productivity, work skills and behaviors

Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and Regulators

Liaises and communicates effectively with all appropriate operational departments

Reporting irregularities and suspicious activities - financial or otherwise; reviewing and preparing incident reports

Ensures compliance of designated departments with policy and procedure, legislation, health and safety and other statutory regulations and programs including the AGCO

Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they become complaints

Administers the Collective Agreement and grievance discussions (where applicable) Performs other duties as assigned or directed

**Education and Qualification Requirements**

Minimum 2 years of experience in gaming/casino management;

Proven leadership skills and the ability to train and develop team members.

Ability to exceed internal and external guest expectations through timely, effective, and service oriented communication.

Computer proficiency in MS Office

The ability to obtain and maintain registration as a Category 1 Gaming Assistant with AGCO

Vaid Smart Serve certification

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