General Manager, Airport Operations, and IT

1 week ago

Calgary, Canada Calgary Airport Authority Full time

The Calgary Airport Authority, 2000 Airport Road NE, Calgary, Alberta, Canada Req #833
Tuesday, April 23, 2024

**Number of positions available**: 1

**Status**: Permanent

**Closing Date**: May 7, 2024

OUR TEAM

If you are passionate about technology and understand the importance of customer service and running a high performance operation, this is the role for you. Our IT team works hard to maintain the technology infrastructure and operations that ensure our airport operates efficiently and effectively. This team of high performers connects our people and technology to deliver seamless IT operations every day.

We are more than just planes and tarmacs. Our purpose travels beyond our runway into the communities we serve. We are about connections, stories, and life-defining adventures. We are committed to fostering an environment where our people are rewarded through meaningful work experiences.

The Calgary Airport Authority manages and operates YYC Calgary International Airport and YBW Springbank Airport and collaborates with the many partners who make up YYC - from airlines to government agencies and retail outlets. This is an exciting time to join our #YYCCrew and drive YYC forward as one of Canada's best airports

WHAT YOU WILL DO

**RESPONSIBILITIES INCLUDE**:
Provide leadership, planning, development, and support for stakeholders across Calgary International and Springbank airports.
Develop and maintain meaningful relationships with assigned business unit stakeholders acting as a trusted advisor and key liaison and single point of contact between IT and business stakeholders for all aspects of IT
Develop a deep knowledge and understanding of business strategy and objectives
Work closely with business stakeholders to understand issues and desired business outcomes
Collaboratively define the business capability and technology investment roadmaps needed to address issues, exploit opportunities, and deliver desired business outcomes.
Create, maintain and proactively reprioritize a long-term business capability and technology roadmaps to meet strategic objectives and support the business stakeholders
Lead a team to conduct business analysis, business process mapping and measurement to gather and understand business needs and document requirements for delivery of IT solutions.
Lead a team to ensure business case value is captured and documented. Partner with business stakeholders to create business cases and support business to prove post implementation measurement of business value realization
Manage delivery and implementation for all projects and programs with direct business outcomes. Provide status updates to IT and business stakeholders, manage issues, budget, scope and mitigate risks
Ensure projects, programs and enhancements are delivered to meet business objectives and ensure stakeholder satisfaction
Partner with IT and external vendors to ensure effective IT Service Delivery that meets customer expectations
Work collaboratively with IT service managers to develop clear and concise communications with respects to incidents, problems, and change management as needed
Educate and inform business stakeholders of IT services, service offering and important technology and cybersecurity changes
Collaborate with IT and business stakeholders to identify, assess and proactively recommend innovation ideas where technology could be applied to address problem areas and drive business outcomes
Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands
Implement IT continuous improvement programs
Provide in depth technical expertise for both tactical and operational initiatives
Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects
Participate in IT strategic planning activities
Support the day-to-day IT Operations for the Authority. This includes the resolution of incidents and requests escalated to infrastructure, identification and resolution of infrastructure problems
Manage operating budgets, evaluate needs, conduct cost and system health analyses to maximize the value of technology investments
Establishing, documenting, and communicating the technical vision for solutions and products in alignment with business outcomes and Enterprise Architecture
Collaborating with IT Leaders, Business Leaders, vendors and third-party solution providers on IT technology standards, patterns, and approaches

WHAT YOU BRING

Bachelor of Computer Science (or combination of relevant experience and education), along with 10-15 years of IT technology, IT operations, leadership, and strategy experience
Previous experience working in an Airport, Airline or Transportation and a strong understanding of the supporting technologies would be considered a strong asset.
Strong experience in developing long term technology plans and demonstrated ability to execute on these plans and strategies successfully
Strong management and people

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