Manager, Commercial

1 week ago

Calgary, Alberta, Canada The Calgary Airport Authority Full time
We are more than just planes and tarmacs. Our purpose travels beyond our runway into the communities we serve. We are about connections, stories and life defining adventures made possible by the work we do. We are committed to fostering an environment where our people are rewarded through meaningful work experiences inspired by purpose.

The Calgary Airport Authority is made up of remarkable people committed to delivering great results.

We manage and operate YYC Calgary International Airport, YBW Springbank Airport and collaborate with many partners - from airlines to customer services and government agencies to food and retail outlets.

Now is an exciting time to join our crew and advance YYC as one of Canada's best airports

THE TEAM
The Retail and Commercial Development team is responsible for leading and developing the airport terminal commercial landscape at YYC.

This means looking for creative new concepts to deliver the best shopping and service options at one of Canada's busiest airports.

A diverse group with a passion for delivering on the customer needs, this team is at the forefront of commercial trends, and is focused on building a wholistic guest experience.


WHAT YOU WILL DO


Are you an energetic, passionate business professional with a track record of success in enhancing brands or businesses? Are you up-to-date with the latest trends in retail, food and beverage and passenger service experiences? Reporting to our General Manager, Retail and Commercial you will help shape our retail, food and beverage, and passenger services landscape by developing our footprint, forging new partnerships, and developing existing ones to improve the customer experience at YYC.


Responsibilities include:

  • Oversee and support the retail program's services growth, digital, technology, ecommerce enhancements and transformation through innovation
  • Develop new partnerships to satisfy customer demands and expectations while trying to ensure such new opportunities will generate enhanced revenue flows for the airport, with the potential for additional revenue growth
  • Understand and analyze portfolio sales proformas to ensure profitability to determine maximum rent threshold and sustainability in the airport market
  • Negotiate and complete leases, lease renewals and lease amending agreements, while coordinating with various crossfunctional stakeholders, including legal, infrastructure and others
  • Liaise with and between all airport commercial partners, including retail food and beverage and services tenants, airline carriers, airline maintenance and related aviation businesses as it relates to concerns regarding their business, airport policies and procedures, to ensure tenants adhere to Agreement terms and conditions
  • Review and approve tenant development projects, proactively managing solutions to issues arising that will result in a win/win situation for YYC and our partners
  • Ensure partners build and maintain a high standard of customer service for all passengers and guests to the airport through continuous improvement
  • Liaise with contractors, crossfunctional team members and partners on relocation and construction, and reconstruction of tenant spaces impacted by the redevelopment and expansion of the air terminal building
  • Actively participate, facilitate, and conduct internal and external meetings as required
  • Consult with internal/external partners including daily consultation and joint decision making
  • In collaboration with crossfunctional teams, plan, develop, organize, lead and execute retail promotional programs and business development

WHAT YOU BRING

  • 5+ years' experience in either commercial property management, real estate development, retail, or another consumerfocused business in either a business development or sales role
  • Excellent negotiation and communication skills
  • Ability to manage several projects simultaneously and ensure that the goals for each are met
  • Superior ability to handle multiple demands, cope with changing client needs and thrives in a busy work environment.
  • Strong knowledge and experience managing multiple partners and competing priorities
  • Strong business acumen, including budget management, analysis and forecasting capabilities used to evaluate the business and make recommendations for changes
  • Knowledge of basic budgeting and accounting principles, as well as comfort with financial proformas to evaluate the business health, and identify issues and opportunities
  • A team player, able to work crossfunctionally and balance the interests of YYC with its partners
  • Consumer focused, with a mindset of always ensuring decisions are made with the consumer in mind
  • Postsecondary education, preferably in business or related field

WHAT ELSE?

  • Experience with property lease, CRM or revenue management systems would be an asset
  • Experience within the CRM, ecommerce or digital marketing space would be an asset
  • Knowledge of assignmen

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