Food & Beverage Manager (Casual Dining)

2 weeks ago

North Vancouver, Canada Grouse Mountain Full time

**Job Title**: Food & Beverage Manager (Casual Dining)

**Location**: North Vancouver

**Department**: Food & Beverage

**Reports to**: Director of Food & Beverage

**Role Status**: Full Time permanent
Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

We are currently seeking a Food & Beverage Manager to lead our Casual Dining operations. The role oversees multiple outlets including Starbucks, Grouse Grind Coffee Bar, Lupins, Peak Juice Bar, Rusty Rail, Beaver Tails, Grizzly Lookout and other seasonal outlets. This person has a passion for food, beverages and leading teams that deliver memorable guest experiences.

**Key Responsibilities of the Role**:

- Report directly to the Director of Food & Beverage
- Manage the daily operations of Casual Dining outlets
- Ensure that all policies and procedures of casual dining operations are adhered to
- Providing premium customer service at all times and maximizing customer service satisfaction
- Support and communicate with all other F&B outlets and departments within Grouse Mountain Resorts
- Maintaining cash floats, cash outs and deposits (overages/shortages)
- Maintain relationships with external company partners
- Manage the Hiring, training, scheduling and supervision of staff members
- Ensure all equipment is in working order
- Ensure the maintenance and cleanliness of all service areas
- Control of labour costs, liquor cost and associated expenses
- Work with employees to sustain a healthy and positive work environment and build a strong sense of team
- Working within progressive disciplinary guidelines
- Monitor staff to ensure top performance and administer probation and annual evaluations
- Process payroll duties in timely manner and accordingly to pay period schedule
- All other duties as required

**Requirements**:

- Minimum three years of high-volume restaurant management experience
- Post-secondary education in Hospitality Management preferred
- Experience scheduling staff to maintain labour targets
- Strong skills with Restaurant Management Software; Microsoft Outlook; Point of Sale Systems preferred
- Strong problem solving & decision-making skills
- Food Safe certification
- Valid Serving it Right
- Flexible work schedule (must be available to work Holidays, Evenings & Weekend availability)

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