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Operations Manager, Casual
3 weeks ago
Operations Manager, Casual
Vancouver Convention Centre, 1055 Canada Place, Vancouver, British Columbia, Canada Req #379 Monday, March 4, 2024At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.
As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to premier conferences, trade shows, banquets and more.
As a Casual Operations Manager, you will play a key role in ensuring a safe and service-oriented environment to create world-class experiences. Reporting to the Manager, Venue Operations, you lead the Guest Services Operations Centre (GSOC) team, who operate 24/7/365 days a year.
Engaged in both event execution and operational oversight, you will bring keen problem solving with elevated critical thinking skills, and the ability to lead a team in high stress situations while remaining calm under pressure. Liaising with multiple internal departments, suppliers, clients, stakeholders and industry partners, you will champion service excellence for our client’s events, while safeguarding the operational integrity of the venue.
The Vancouver Convention Centre is open 365 days a year, with our operations team working 24 hours a day, 7 days a week. The Casual Operations Managers can work up to 2 to 3 days a week, ideally covering evenings and weekends, but also with flexibility
PAY RANGE:
$ 35+ an hour depending upon experience Overtime eligible after 8 hoursWHAT YOU WILL DO:
Lead by example and ensure the Guest Services Operations Centre (GSOC) team provides a high-level of professionalism, efficiency, and quality of work through guidance, experience, and support. Manage operational and event delivery priorities, ensuring delegation of key tasks such as access control, signage, deliveries, shipping & receiving, people counting, visitor management, public safety, and security. Act as key liaison with client and supplier contacts for each event to ensure smooth execution. Play a critical role as Incident Commander during emergency response incidents and liaise with clients & suppliers, ensuring communication of essential information, guest safety, and mitigating impact to events. Coordinate event requests with the Operations Lead and other Operations Managers during high event periods while balancing logistical feasibility with venue standards and ensuring a synchronized approach. Use critical thinking and resolution techniques to solve issues, escalating more advanced issues to the Manager, Venue Operations. Manage concurrent event move-ins/outs in collaboration with clients, suppliers, on-site security, and Vancouver Traffic Authority. Ensure safety regulations are adhered to including those concerning emergency exit pathways, safety zones, maximum capacities, use of PPE, and age regulations, and ensure that clients & suppliers are familiar with the safety, security, and emergency measures. Maintain a detailed and published log of activities during each shift, and review the logs and reports of others for approval prior to publishing.
WHAT YOU WILL BRING:
HOW TO APPLY:
If you would like to be considered for this position, please submit your resume and cover letter on our career website by clicking on the ‘Apply Now’ button.
ONLY CANDIDATES ELIGIBLE TO WORK IN CANADA WILL BE CONSIDERED. THANK YOU TO ALL APPLICANTS BUT THOSE SHORTLISTED WILL BE CONTACTED.
We are proud to be a diverse organization. We welcome all eligible and qualified applicants to apply to join our team, regardless of race, colour, religion, gender, sexual orientation, marital status, age, gender identity or expression, national origin, genetics, disability status, protected veteran status, or any other characteristic protected by applicable law.
Please note that we can only consider applicants who are eligible to work in Canada.
Other details
Pay Type Hourly Employment Indicator Regular Vancouver Convention Centre, 1055 Canada Place, Vancouver, British Columbia, Canada Share this job:-
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