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Systems Support Analyst
1 week ago
Are you a tech-savvy professional passionate about delivering exceptional IT support and training? Adecco, on behalf of our valued client, is hiring a Systems Support Analyst to join their team. This is your chance to make a meaningful impact while advancing your career in systems and IT support.
About the Role As a Systems Support Analyst, you will play a key role in providing reliable technical support services, troubleshooting IT issues, and training end users on system operations. You'll be responsible for maintaining computer hardware, software, and peripherals, ensuring seamless network functionality while adhering to organizational standards. Your expertise will empower users to boost productivity and efficiency.
If you enjoy solving complex technical issues, thrive in a dynamic environment, and are dedicated to providing top-tier support, this role is for you
Key Responsibilities As a Systems Support Analyst, your day-to-day tasks will include:
Technical IT Support
- Respond to user queries and deliver hands-on technical support for hardware, software, and peripherals.
- Perform diagnostics to troubleshoot and resolve issues with minimal downtime.
- Support electronic systems (e.g., electronic card lock systems), including installation, configuration, and repair.
This position offers competitive compensation, comprehensive training, and the chance to work in an impactful IT role within a highly respected organization.
Start your journey with Adecco and our trusted client Apply now
Work Conditions Work primarily in a standard office setting with some physical tasks, including lifting peripherals and configuring workstations. Frequent walking between IT workstations and user support locations. Tight deadlines and conflicting priorities that demand strong organizational skills.
Note: Applicants must pass a comprehensive background security check as part of the hiring process.
Why Join? Play a critical role in optimizing vital IT systems and supporting operations for a trusted organization. Gain valuable experience working on diverse IT systems within a dynamic environment. Access growth opportunities and mentorship within a reputable organization.
Other Must-Haves Exceptional communication skills (both verbal and written) to collaborate with non-technical users and document procedures effectively. Ability to multitask and prioritize in a high-pressure environment with tight deadlines. Expertise in developing and delivering IT training sessions tailored to participant needs. Proficiency in maintaining organizational methods to track and document resources. Capacity to comply with security protocols and work efficiently in a fast-paced, professional environment.
What We're Looking For This role is ideal for individuals with strong technical abilities, a problem-solving mindset, and a passion for helping others succeed through technology. The ideal candidate will meet these qualifications:
Technical Proficiencies Deep understanding of microcomputers, operating systems, local area networks (LAN), and IT policies. Knowledge of commonly used software (Microsoft Office Suite, diagnostic tools) and recovery procedures. Proven experience in diagnosing and resolving technical issues with hardware, software, and network systems.
Efficiency Optimization Advise and guide end users on best practices to improve system performance and reliability. Assess usage patterns and recommend IT solutions tailored to the organization's needs.
Training and Documentation Develop and deliver IT training for staff, customized to their skill levels, to help maximize productivity. Create and maintain technical documentation, including operational procedures, guidelines, and training materials.
Network Administration Configure network servers, shared resources, cabling, and communication protocols. Manage data backup schedules, perform file restorations, and ensure data security compliance.
Hardware and Software Management Install, configure, and maintain desktops, laptops, printers, scanners, and related peripherals. Implement client-approved software (e.g., Microsoft Office, virus detection solutions) and ensure updates are completed.
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