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Sales Associate and Customer Success

3 months ago

Niverville, Canada SOAK Bath Co Full time

**Position**: Sales Associate + Customer Success

**Reports To**:Candace Alarie, Founder + CEO

**Company**:ck SOAK Bath Co Ltd.

**Job Type**: Part-time to start, Monday through Friday, ideally 8am to 1pm (this is flexible but start time cannot be after 9am). This position requires that you be in person, with reliable transportation to our studio space located at:
290 Main Street, Unit E
Niverville, Manitoba
R0A 0A2

**Note**: Our workspace is highly scented (it’s what we do)

May then October through December.

**Responsibilities**:

- Resolve customer inquiries in a fun and efficient manner while making product recommendations and showcasing product benefits
- Assist in responding to comments/direct messages/posts on our social media platforms multiple times per day to assist customers with any questions, make product recommendations and drive engagement on each platform
- Work closely with our shipping team daily to relay any customer updates related to incoming orders
- Lead Generation: search for qualified B2B and press leads, then make initial outreach
- Create and maintain spreadsheets to track the effectiveness of lead outreach and overall marketing efforts
- Assist in onboarding new wholesale customers
- Deliver a high level of customer service in an in-person, transactional environment

(seasonal at markets). We do not have a storefront, however, there is the odd customer that comes to our space to shop our product line from our office space
- Double check outgoing orders daily to ensure the accuracy of order fulfillment
- General administrative duties

**Requirements**:

- Must have reliable access to transportation to ensure you are at work for required time
- Must have excellent English verbal and written skills, 99.9% of our incoming inquiries come in online, in written form. We do not have phone calls to manage (yay) so written communication is very important in this role
- Able to communicate in a fun and respectful way while mirroring the brand voice
- Able to identify what a customer needs and make the best product recommendation to meet their needs
- Able to go above and beyond in delivering a high level of service
- Self-driven and proactive in nature
- High level of accuracy and attention to detail
- Proficient typing skills
- Excellent organization skills
- Strong problem-solving skills and the resourcefulness to seek solutions
- Have a working knowledge of Google Drive or the willingness and flexibility to learn
- Experience with Canva is an asset
- Experienced in using Apple products - iMac, Macbook
- Resourceful
- SOAK Bath Co is a small business, we have systems and structure in place but we are not a large corporation like Walmart with endless manpower and systems.

**How to Apply**:
Candace.

**Job Type**: Part-time
Part-time hours: 20 - 30 per week

**Salary**: From $15.00 per hour

**Benefits**:

- On-site parking

Day range:

- Monday to Friday

Shift:

- Day shift
- Morning shift

Ability to commute/relocate:

- NIVERVILLE, MB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: One location