Parts and Warranty Coordinator

2 weeks ago


Morden, Canada Cross Country Manufacturing Full time

The Parts & Warranty Coordinator communicates with customers and dealers to address warranty concerns, determine validity of claims, and provide prompt and courteous customer service. This role is responsible for ensuring replacement, after-market, and stock parts are ordered as warranted and promptly delivered to the customer.

**Education and Experience**:

- 2+ years of similar experience preferred
- Previous experience in a manufacturing setting preferred
- Post-secondary education in a business-related discipline an asset

**Knowledge, Skills, and Abilities**:

- Demonstrated interpersonal and customer service skills
- Highly-developed verbal and written communication skills
- Ability to work autonomously
- Ability to manage change and stress
- Ability to manage priorities, meet tight deadlines, and ensure follow-up
- Ability to work in a quality and results-driven environment
- Ability to discern urgent and non-urgent situations and use professional judgement
- Excellent time-management and organizational skills
- Proficient in Microsoft Office

**Position Duties and Responsibilities**:

- Maintain a customer-focused rapport in all interactions with customers and dealers.
- Communicate with dealers to validity of warranty claims according to CCM policies.
- Manage all parts recalls working with the VP of Sales to ensure notices are concisely worded and distributed.
- Work with logistics and freight/Administrative Assistant to ensure prompt delivery of parts.
- Communicate with accounting department to ensure credits are distributed for warranty claims and parts are invoiced as required.
- Work with component manufacturers to understand and implement their policies and procedures on warrantable failures.
- Perform other duties as assigned.

**Physical Demands and Working Conditions**:

- Prolonged periods of sitting and computer use

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Relocation assistance
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Morden, MB R6M 2G2: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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