Warranty Coordinator

The Warranty Coordinator communicates with customers and dealers to address warranty concerns, determine validity of claims, and provide prompt and courteous customer service. This role is responsible for ensuring replacement parts are sourced, ordered and promptly delivered to the customer.

Education and Experience:

- 2+ years of similar experience preferred
- Previous experience in a manufacturing setting preferred
- Post-secondary education in a business-related discipline an asset

Knowledge, Skills, and Abilities:

- Demonstrated interpersonal and customer service skills
- Highly-developed verbal and written communication skills
- Ability to work autonomously
- Ability to manage change and stress
- Ability to manage priorities, meet tight deadlines, and ensure follow-up
- Ability to work in a quality and results-driven environment
- Ability to discern urgent and non-urgent situations and use professional judgement
- Excellent time-management and organizational skills
- Proficient in Microsoft Office

Position Duties and Responsibilities:

- Maintain a customer-focused rapport in all interactions with customers and dealers.
- Communicate with dealers to validity of warranty claims according to CCM policies.
- Work with logistics and freight/Administrative Assistant to ensure prompt delivery of parts.
- Communicate with accounting department to ensure credits are distributed for warranty claims and parts are invoiced as required.
- Work with component manufacturers to understand and implement their policies and procedures on warrantable failures.
- Perform other duties as assigned.

Physical Demands and Working Conditions:

- Prolonged periods of sitting and computer use

**Benefits**:

- Casual dress
- Company events
- Extended health care
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person