Patient Care Manager

2 weeks ago

Oakville, Canada Halton Healthcare Services Full time

Ref #:914024

Specific Department and Program:Medicine

Location:Oakville

Posted Date:Feb 6, 2023

**Posting #**:2023-914024

**Non-Union**

**Position**: Patient Care Manager

**Department**: 3 South Inpatient Respirology

**Status**: Permanent Full-time

**Hours**: Monday to Friday, Days with on call responsibilities.

**Site**: Oakville Trafalgar Memorial Hospital

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

**This is what you will be doing**:
Reporting to the Program Director of Medicine, the Patient Care Manager-3 South Inpatient Respirology (PCM) is an inspiring member of the Medicine Program management team and accountable for the quality of patient care, utilization of resources, staff development and for developing/sustaining team centered approaches for the day-to-day management of 3 South. You will support your teams to adapt course as needed to meet corporate and program related objectives. In addition, you will support the Program Director in planning and leading program specific initiatives and projects.

**This is what you will need to do it**:
Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision and values of accountability, respect and compassion that guides our individual behaviors and attitudes.

**What you must have**:

- Completion of a recognized Master’s Degree in Nursing, Health Care Administration or other Health Discipline preferred
- Minimum of 5 years recent clinical frontline management experience required
- Minimum 5 years clinical experience Medicine and/or Critical Care required
- Current certificate of licensure/registration with a recognized professional regulatory College required

**What else do you bring?**
- Demonstrates knowledge in clinical practice.
- Demonstrates excellence in interpersonal communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the health care team.
- Demonstrates superior understanding of systems, systems analysis techniques, value analysis process and continuous improvement principles and tools.
- Possesses highly developed analytical, problem solving, critical thinking skills.
- Demonstrates a strong patient and customer focused philosophy in all interactions.
- Possess the ability to introduce and effectively facilitate change.
- Demonstrates superior decision-making and organizational skills.
- Demonstrates commitment to professional development.
- Demonstrated ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
- Demonstrates excellence in written and oral communication.
- Experience with guiding staff experiencing performance and/or attendance problems.
- Communicates effectively with the multidisciplinary team and external areas using timely, appropriate written, verbal and non-verbal means.
- Utilizes effective listening skills to maximize understanding of issues.
- Provides a comfortable, respectful, confidential environment for team members to discuss issues.
- Facilitates an environment that expects team members to resolve issues in a respectful, non-confrontational manner.
- Enhances negotiating skills.
- Enhances knowledge and expertise in coaching, facilitation, listening, and group and team skills.
- Demonstrates behaviors consistent Halton Healthcare’s Code of Conduct.
- Proven attendance record.
- Ability to perform the essential duties of the job.
- Computer literacy in a Windows environment utilizing Word, Excel, PowerPoint and Outlook
- Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.

**Date Posted**: February 6, 2023

**Internal Applicants Due By**: February 13, 2023
- In accordance with Directive #6, Halton Healthcare has implemented a COVID-19 Vaccination and Management Policy. All new hires must be fully compliant with our Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of

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