Field Specialist
4 days ago
**Primary Role Focus**
Ensure projects run correctly and safely as outlined in the sales proposal by training and coaching clients at well sites in Packers Plus standards and procedures. Resolve performance issues promptly through the Packers Plus support network. Responsible for the proper/correct installation of Packers Plus completion systems. This position reports to Service Centre Manager.
**Key Tasks and Responsibilities**
- Verify shipments to client locations against sales proposal and perform a quality check on all tools, parts and equipment
- Upon arrival at client’s location, coordinate with Company Representative to verify project timings, expectations and identify factors, actual or potential, that may impact service
- Complete ongoing updates to field reports and other documentation
- Facilitate meetings to train and inform crews on Packers Plus tools, procedures, standards and operational plans
- Facilitate meetings to reinforce safety procedures and protocols with crews
- Coach and assist crews as projects are being installed and operated to ensure operational excellence
- Identify safety concerns as they occur and resolve promptly
- Collaborate with client and crews to ensure project is performing correctly
- Document and immediately inform the Service Centre as quality or technical problems arise
- Document and immediately inform the Service Centre and Sales Team if a problem with the sales proposal is identified
- Build relationships and enhance customer intimacy by ensuring a superior level of client satisfaction is achieved and maintained
- Provide support and assistance in the facility when not in the field
- Complete other tasks as requested by the Regional Operations Manager
- Other duties as required by management
**Position Requirements**
Experience and Skills
- Previous experience in a field and shop environment
- Previous Oil and Gas experience an asset
- Field knowledge an asset
- Proficiency with Microsoft Office products including Word, Excel and Outlook
Education and Training
- High School Diploma - preferred
Physical, Business and Safety Requirements
- First Aid, CPR, H2S, WHIMIS and Transportation of dangerous goods Extended periods of driving
- Ongoing visits to field locations in all weather conditions
- Rotating 24/7 on-call schedule
- Defensive driving
- Ensure Health passport is current (vaccinations are up to date)
**Competencies**
Packers Plus Values
- Customer Intimacy
- Operational Excellence
- Innovation
Role Competencies
- Analytical skills
- Customer Focus
- Interpersonal skills
- Ability to work independently and in a team environment
- Adaptability
- Clear, concise and complete documentation, approval and filing of reports, logs and other records
- Strong mathematical skills and technical knowledge
- Strong understanding of anti-bribery laws/FCPA
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