See more Collapse

Load Balancing Technical Support Dispatcher Intern

1 month ago

Markham, Canada IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**

**This position resides in Markham ON, and is a 4 month work term commencing in Sept 2023. It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work-term.**

The Load Balancing/Technical Support Dispatcher (LB/TSD) is responsible for receiving electronically submitted requests for support. Providing load balancing and distribution of the electronic requests to support staff. The LB/TSD reviews each request and assigns it to an individual with appropriate knowledge and expertise pertaining to the submitted request. The LB/TSD ensures that requests for assistance by worldwide satellite offices are escalated to more experienced analysts. LB/TSD will assist level 2 Support Analyst(s) with overflow of requests making initial contacts for North American customer with Maximo Asset Management related issues, along with assisting with Maximo Live Chat Support during North American hours.

**Required Technical and Professional Expertise**
- Excellent communication skills(written, spoken)
- Experience with Sales Force or similar CRM software
- Ability to follow standard procedures.
- Learn and understand support structure to ensure timely resolution of issues.
- Must be eligible to work 4 months starting in September

**Preferred Technical and Professional Expertise**
- Able to work with Microsoft Office (Word,Excel)
- some knowledge of SQL and Databases
- some knowledge of JavaScript
- Quick learner, able to follow direction, eagerness to learn.
- Registered in a formal co-op//internship program

**About Business Unit**

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

We have other current jobs related to this field that you can find below

  • Rep Technical Support

    2 weeks ago

    Markham, Canada AVI-SPL Full time

    Description: **Job Summary** The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service organizational time management and inter-personal skills. **Essential Duties and Responsibilities**: - Ensure customers are...

  • Dispatch Supervisor

    2 months ago

    Markham, Canada Colas Full time

    **Subsidiary**:Miller Paving Limited **Location**: Markham, ON **What is a Dispatch Supervisor?**: This key operations position, reporting to the Manager, Transportation and Liquid Products, is responsible for the day to day dispatching of all tanker loads including preparation of schedules and reconciliation of all shipments. This position works closely...

  • Intern, Dispatch

    2 weeks ago

    Markham, Canada BGIS Full time

    **Who We Are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • IT Dispatcher

    3 weeks ago

    Markham, Canada Radeon Technologies Full time

    **IT Dispatcher (IT Service Coordinator)** - Department: Service and Support_ - Reports to: Service Manager_ **General Summary**: The Service and Support IT Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. Perform service request intake from clients; assign,...

  • Audio Visual Helpdesk Support Agent

    3 weeks ago

    Markham, Canada AVI-SPL Full time

    Description: **This role can be based out of Montreal, Quebec City, Ottawa or Toronto.** **Must be bilingual in English and French, written and spoken.** Job Summary - The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer...

  • National Call Centre Dispatcher

    2 months ago

    Markham, Canada Unity Connected Solutions Full time

    Unity Connected Solutions is a full-service Communications Company providing consulting, design, implementation, and support for best of breed communications solutions. A trusted name in the industry our dedication to excellence is exemplified by our advanced technology products coupled with the Company’s in-house highest standards customer service. With...

  • National Call Centre Dispatcher

    6 days ago

    Markham, Canada Unity Connected Solutions Full time

    Unity Connected Solutions is a full-service Communications Company providing consulting, design, implementation, and support for best of breed communications solutions. A trusted name in the industry our dedication to excellence is exemplified by our advanced technology products coupled with the Company’s in-house highest standards customer service. With...

  • Dispatcher/customer Service

    7 days ago

    Markham, Canada Diamond Logistics Transport Inc. Full time

    **OUR BRANCH IN MARKHAM IS LOOKING FOR DISPATCHER** The Dispatch is responsible for Customer Service and satisfaction. He/She is responsible for managing truck fleets and operator-trucker teams daily. It is the first contact with which the customer contacts the company and will remain the preferred link between the customer and the company during our...

  • Dispatcher/customer Service

    3 weeks ago

    Markham, Canada Diamond Logistics Transport Inc. Full time

    **Our branch in Markham Toronto is looking for Dispatcher.** The Dispatch is responsible for Customer Service and satisfaction. The person is responsible for managing truck fleets and operator-trucker teams daily. It is the first contact with which the customer contacts the company and will remain the preferred link between the customer and the company...

  • Premier Technical Support Specialist

    5 days ago

    Markham, Ontario, Canada Lenovo Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has...

  • Service Coordinator

    1 week ago

    Markham, Canada Black & McDonald Limited Full time

    Reporting to the Client Services Supervisor, the Service Coordinator/Dispatcher is responsible for handling all aspects of administration related to service operations including opening, dispatching, and closing work orders, as well as preparing invoices and creating purchase orders. You will enter all data to complete work orders and provide support to...

  • Service Coordinator/dispatcher

    2 weeks ago

    Markham, Canada Smith and Long Limited Full time

    _Do you enjoy talking to different people and working in a setting where no two days look alike? Are you ready to take the helm of seamless service delivery in a dynamic and fast-paced Trades environment? Do you enjoy orchestrating the perfect balance between client satisfaction and operational efficiency? If you answered '_**YES!**_' to all of these, then...

  • Audio Visual Helpdesk Support Agent

    1 month ago

    Markham, ON, Canada Avispl Full time

    Description This role can be based out of Montreal, Quebec City, Ottawa or Toronto. Must be bilingual in English and French, written and spoken. Job Summary The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service...

  • Dispatch Technician

    2 weeks ago

    Markham, Canada Burman and Fellows Group Full time

    **DISPATCH TECHNICIAN** **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. **Duties and Responsibilities**: - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues. - Respond and resolve basic end-user requests in the areas...

  • Dispatch Technician

    2 weeks ago

    Markham, Canada Burman and Fellows Group Full time

    **DISPATCH TECHNICIAN** **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. **Duties and Responsibilities**: - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues. - Respond and resolve basic end-user requests in the areas...

  • Dispatch Technician

    4 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    DISPATCH TECHNICIAN Role: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. Duties and Responsibilities: Answer, evaluate and prioritize incoming telephone calls, voicemail, email system requests. Undertake first line diagnostics over the phone to determine and resolve PC/peripherals &...

  • Dispatch Technician

    7 days ago

    Markham, Canada Burman and Fellows Group Full time

    **DISPATCH TECHNICIAN** **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. **Duties and Responsibilities**: - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues. - Respond and resolve basic end-user requests in the areas...

  • Dispatch Technician

    2 weeks ago

    Markham, Canada Burman and Fellows Group Full time

    **DISPATCH TECHNICIAN** **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. **Duties and Responsibilities**: - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues. - Respond and resolve basic end-user requests in the areas...

  • Dispatch Technician

    7 days ago

    Markham, Canada Burman and Fellows Group Full time

    **DISPATCH TECHNICIAN** **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. **Duties and Responsibilities**: - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues. - Respond and resolve basic end-user requests in the areas...

  • Dispatch Technician

    2 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    **Requirement**: Full-time - **Markham** **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. **Duties and Responsibilities**: - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues. - Respond and resolve basic end-user...