Customer Service
4 months ago
You have been described as positive, always willing to learn new things and use your skills to be the best team member you can be. You are open-minded, and can solve problems and adapt quickly in an ever-changing environment. You thrive in collaborative spaces, where integrity, respect and partnership are at the heart of all decisions. You are looking for an opportunity to make a difference in the world, one small but impactful change at a time.
At Tempo Flexible Packaging, we are inspiring change for the future. As an award-winning leader in the flexible packaging solutions industry, our vision is to be the preferred partner of sustainable and socially responsible flexible packaging solutions in North America. It has been our goal for over half a century to rethink flexible packaging in a sustainable manner, while respecting our heritage, family values and commitment to forward thinking.
Here, we are a team of inclusive, passionate and genuine people. We use our capabilities to draw strength not only from our uniqueness, but also from our diverse team to drive our vision forward. Working within our core values, we have a positive impact on our peers, partners and community.
Sounds interesting? Here’s what your day would look like as a Customer Service Representative at Tempo:
- Evaluate orders to ensure customer specifications meet Tempo’s capabilities.
- Create and issue sales orders (dockets) for production or scheduling for all orders (repeat, modified and new).
- Participate in internal and external training as required to enhance professional development.
- Develop and maintain interpersonal relationships with customers, coworkers, and Management.
- Enter orders into custom manufacturing computer programs, such as TORI and Jira.
- Coordinate artwork and plates for new and modified orders; carefully review customer approved PDF with another CSR to ensure the information is aligned with the sales order (dockets).
- Perform data entry, filing, data maintenance and costing activities for customer accounts with a high degree of accuracy.
- Run and send order action reports to select customers detailing items in stock, orders placed and completed jobs.
- Run aged (90+ days) inventory reports for the purposes of inventory management; work with customers to move the aged inventory.
- Respond to internal and external inquiries in a timely fashion to facilitate customer satisfaction.
- Generate Return Material Authorization (RMA) if required.
- Obtain customer and Tempo’s approval and/or directions for the disposal of plates, inherited plates from other companies, and other detail-specific inquiries.
- Communicate with the Scheduler & Shipper/Receiver regarding all modifications to delivery dates or rush orders.
- Correspondence with customers and Account Managers regarding customer relation issues. Issue a request to create a Corrective Action Report (CAR), if required.
- Work in collaboration with the Account Managers and Estimator to ensure correct pricing for customers’ needs.
- Protect the health and safety of yourself and others by performing safety circle checks on equipment, creating work orders to repair damaged equipment, and keeping common workstations and areas clean.
- Work as a team to overcome shift obstacles, exceed daily department targets and celebrate team successes.
- Promote Tempo’s core values by working within all company policies and procedures.
- Other duties as required by the Customer Service Supervisor or Manager.
We believe in a positive work-life balance - which may look different for everyone. In the spirit of equity and inclusion, employees of Tempo Flexible Packaging receive the following employee benefits and perks:
- An environment built on the core values of community, genuineness, integrity, partnership, respect and teamwork.
- Competitive health and dental benefits, including a flexible healthcare spending account, Employee Assistance Program and employee perks and discounts at a variety of retailers.
- Employee bonus programs, including attendance, referral, uniforms and health and wellness
- RRSP/DPSP matching, investing in your future each pay
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