Customer Service Representative
2 months ago
**Overview**
**Responsibilities**
- Provide accurate information regarding products and services.
- Assist customers with order processing and account management.
- Analyze customer issues and provide effective solutions.
- Upsell additional products or services when appropriate.
- Maintain detailed records of customer interactions through data entry.
- Ensure a high level of customer satisfaction by delivering excellent service.
- Collaborate with team members to improve processes and enhance the customer experience.
- Some collection calls
**Qualifications**
- Proven experience in a customer service role is preferred.
- Strong phone etiquette and communication skills in English.
- Ability to analyze customer needs and provide tailored solutions.
- Proficient in data entry with attention to detail.
- Experience in upselling products or services is advantageous.
- Multilingual abilities are highly valued.
- A positive attitude with a willingness to learn and grow within the company.
Join us in delivering outstanding service to our customers while developing your career in a supportive environment
**Job Types**: Full-time, Permanent
Pay: $20.00-$21.00 per hour
Expected hours: 42 per week
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
**Location**:
- Innisfil, ON L9S 4S4 (preferred)
Work Location: In person
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