Servicenow Consultant
1 week ago
Primary operational point of contact for ServiceNow platform operations
- Provide support and resolution to escalated ServiceNow platform incidents
- Coordinate with the project and IT teams and manage deployments across production and sub-production instances
- Develop and promote platform enhancements (e.g. flows, catalogue items, form enhancements, integrations, CMDB, etc.)
- Perform upgrades and patching on the platform
- Manage and monitor platform performance and security including MID server and integrations deployment
- Coach and mentor junior technical staff
- Ensure technical documentation of enhancements and stories is maintained up to date
- Ensure that technical implementation of the platform is done in accordance to best practices including security and minimization of technical debt
- Validation and estimation of functional/non-functional requirements
- Availability to work weekends and holidays when required as planned as part of a broader team (24X7 operation)
Due to the nature of the role having interactions with National & Global clients, French is required for this position
**Benefits**:
Pay Range - Senior consultant:
- Quebec : 82-124k
- New Brunswick : 72-108k
Available locations:
- Quebec : Brossard ; Laval ; Montreal ; Quebec City ; Gatineau
- New Brunswick : Moncton ; Saint John ; Fredericton
Benefits:
- 15 vacation days, 3 personal days, sick days (no cap), 12 complimentary fixed days off throughout the year
- health and dental coverage from day 1
- RRSP and TFSA
- Define pension plan (matching contribution plan)
Primary operational point of contact for ServiceNow platform operations Provide support and resolution to escalated ServiceNow platform incidents Coordinate with the project and IT teams and manage deployments across production and sub-production instances Develop and promote platform enhancements (e.g. flows, catalogue items, form enhancements, integrations, CMDB, etc.) Perform upgrades and patching on the platform Manage and monitor platform performance and security including MID server and integrations deployment Coach and mentor junior technical staff Ensure technical documentation of enhancements and stories is maintained up to date Ensure that technical implementation of the platform is done in accordance to best practices including security and minimization of technical debt Validation and estimation of functional/non-functional requirements Availability to work weekends and holidays when required as planned as part of a broader team (24X7 operation)
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