Env Support Technical Analyst- Hybrid

4 weeks ago

Mississauga, Canada Citi Full time

**Team** / Position Overview**

We are pleased to announce an opportunity is available within our Mississauga offices supporting the Citi Commercial Bank testing environments.

**Key Responsibilities**:

- Communication Skills & Relationship Building - Collaborating with Dev, QA, Support teams
- Accuracy & Attention to Detail
- Able to work independently and as part of a team
- Strong work ethic - organisation and prioritization skills
- Documenting Processes - Word, PowerPoint, Excel, SharePoint, Confluence
- UAT Code Releases via Udeploy
- Monitors and maintains end-to-end test environment connectivity, environment health through tools and creates/executes automated health-checks.
- Proactive Problem Solving - Env Management / Issue Resolution / Patching / Status Reporting
- System stability - ensuring environments are fully functional
- Team Collaboration - Managing stakeholder queries to enable a quick turnaround
- Stakeholder management / Communicating system downtime
- Managing customer expectations
- Contributing to standards around which others will operate.
- Communication and diplomacy skills are required to guide, influence and convince others.
- Building New / changing existing environments to meet business requirements to deliver value by enabling rapid innovation through modern software development and product delivery across geographic locations.
- Identifies opportunities to fine-tune and optimize test environments to solve complex business problems, striving for continuous improvements and streamlining of processes to permit consistent testing.
- Completing Root cause analysis to minimise risk of repeated issues.
- Communicate effectively with all our Stakeholders on a global basis.
- Undertake both individual assignments and participate in team activities.
- Occasional out-of-hours working including evenings and weekends to help deliver business critical projects may be required.

**Development Value**:
**Criteria/Qualifications**

**Knowledge/Experience**:

- Udeploy
- Monitoring - ITRS, AppDynamics, Splunk “log scanning”
- Server OS - RedHat Linux via shell, Wintel, Mainframe
- Bash Scripting
- DB - MS SQL, Oracle, Mongo, DB2 (for Mainframe)
- Autosys | Mainframe - Scheduler
- Kibana Dashboards
- Jira / Service Now
- Confluence and SharePoint
- Network Connectivity
- SFTP
- Glass Box
- Tableau - Data visualization

**Skills**:

- Excellent communication skills, oral and written
- Good team-work skills, and the ability to work in a distributed global team environment
- Knowledge of testing environments
- Strong analytical and problem-solving skills
- Excellent planning and organizational skills
- Self-motivated with the determination to learn and achieve goals
- Flexible and able to deliver quality results in the required timeframe
- Experience in full lifecycle development
- Ability to inspire and raise the level of colleagues from a technical perspective.
- Ability to multi-task effectively
- Able to take initiative and drive issues and projects to successful conclusion
- Time management is key to this role and adjusting priorities as required is essential.
- Escalate issues and risks promptly

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.
- **Job Family Group**:
Technology
- **Job Family**:
Technology Quality
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Technical Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Technical Support Analyst to join our team in Mississauga.The Technical Support Analyst will be responsible for providing technical assistance to customers and internal staff. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice. The successful...

  • Applications Support Intermediate Analyst

    7 days ago

    Mississauga, Canada Citi Full time

    **The Applications Support Intermediate Analyst - Hybrid is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in...

  • Technical Support Supervisor

    4 weeks ago

    Mississauga, Canada BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Technical Support Supervisor

    4 weeks ago

    Mississauga, Canada Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Technical Support Analyst

    2 weeks ago

    Mississauga, Canada Services and Housing In the Province Full time

    **About the Job**: Reporting to the Manager, Information Systems, the Technical Support Analyst will be responsible for providing front-line support to staff for Information System issues. The Analyst will be responsible for setting up staff hardware (laptops, cell phones, etc.) and working closely with the other members of the team to support the network...

  • Network Analyst

    4 weeks ago

    Mississauga, Canada Global Technical Talent, an Inc. 5000 Company Full time

    Contract Duration 1 year (Extension possible)Summary of day-to-day Responsibilities:Network Analyst is a highly technical hands-on keyboard role supporting various network platforms for availability, latency, and incidents while being engaged in operational readiness tasks. The position will be accountable to play a lead/advisor role, reporting directly to...

  • Network Analyst

    4 weeks ago

    Mississauga, Canada Global Technical Talent, an Inc. 5000 Company Full time

    Contract Duration 1 year (Extension possible)Summary of day-to-day Responsibilities:Network Analyst is a highly technical hands-on keyboard role supporting various network platforms for availability, latency, and incidents while being engaged in operational readiness tasks. The position will be accountable to play a lead/advisor role, reporting directly to...

  • Network Analyst

    4 weeks ago

    Mississauga, Canada Global Technical Talent, an Inc. 5000 Company Full time

    Contract Duration 1 year (Extension possible)Summary of day-to-day Responsibilities:Network Analyst is a highly technical hands-on keyboard role supporting various network platforms for availability, latency, and incidents while being engaged in operational readiness tasks. The position will be accountable to play a lead/advisor role, reporting directly to...

  • Technical Support Supervisor

    2 weeks ago

    Mississauga, Ontario, Canada BAXTER Full time

    This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • Technical Support Analyst

    4 weeks ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    Are you a Technical Support Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Technical Support AnalystStart: ASAPEstimated length: 24 MonthsLocation: Mississauga 100% Onsite roleSchedule: Shifts- earliest 7:30 am and latest is 6 pm - flexible to...

  • Technical Support Analyst

    2 months ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    Are you a Technical Support Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Technical Support AnalystStart: ASAPEstimated length: 24 MonthsLocation: Mississauga 100% Onsite roleSchedule: Shifts- earliest 7:30 am and latest is 6 pm - flexible to...

  • Systems Technical Support Analyst

    2 weeks ago

    Mississauga, Canada Freight Connections Inc. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and...

  • Systems Technical Support Analyst

    3 weeks ago

    Mississauga, Canada Freight Connections Inc. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...

  • Technical Support Supervisor

    2 weeks ago

    Mississauga, Ontario, Canada Baxter Healthcare Full time

    This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • software technical support analyst

    2 months ago

    Mississauga, Canada XIT SOLUTIONS CANADA INC. Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for...

  • software technical support analyst

    3 weeks ago

    Mississauga, Canada XIT SOLUTIONS CANADA INC. Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for...

  • software technical support analyst

    4 weeks ago

    Mississauga, Canada XIT SOLUTIONS CANADA INC. Full time

    Education: Expérience: EducationBachelor's degreeTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...

  • Technical Support Analyst

    3 weeks ago

    Mississauga, Canada The Syscomm Group Full time

    University or College graduate. - Provide first level technical support to existing client base. - Excellent verbal and written communication skills. - Troubleshooting skills with Operating Systems, Microsoft Office apps, etc. - Troubleshoot Spyware and Viruses. - Install and Troubleshoot Windows operating system. - Desktop Imaging and user profile...

  • Systems Technical Support Analyst

    1 week ago

    Mississauga, Canada ERP Buddies Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents...

  • Technical Support Analyst

    1 month ago

    Mississauga, Canada Canada Cartage Full time

    NOW HIRING TECHNICAL SUPPORT ANALYST - BILINGUAL (FRENCH/ENGLISH) At Canada Cartage we work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepren