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Public Transportation Supervisor

5 months ago

Mills, Canada County of Brant Full time

**Description**:
**How to Apply**:
**Minimum Qualifications**:

- Post-secondary school education in Business Administration, Social Services, Community Development or related field, or equivalent combination of education and experience
- Minimum 2 years related experience in the administration of a public transportation program
- Strong working knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontarians with Disabilities Act (ODA), Ontario Human Rights Code and all related legislation
- Proficiency with MS Office including Microsoft Office and ability to synthesize analytical and statistical data
- Exceptional customer service and time management skills
- Strong facilitation and presentations skills
- Demonstrated organizational and strong verbal and written communication skills with a high degree of initiative
- Demonstrated ability to handle confidential matters with discretion
- Ability to work in a fast-paced team environment with a high degree of professionalism with mínimal supervision
- Demonstrated safe work practices
- Valid Class G Driver’s License with provision to own vehicle and acceptable Driver’s Abstract
- Valid police records check

**Assets**:

- Experience in a municipal setting
- Experience with community and partnership development
- Knowledge of emerging technologies in public transportation delivery including micro-transit, e-hailing and accessible transportation

**Duties**:

- Manage the County of Brant’s Public Transportation Program which currently includes a micro-transit, ride-share program via a third-party service provider.
- Provide day-to-day liaison with contract service providers.
- Provide day-to-day support to members of the public who have service complaints and issues.
- Collaborate with service providers to investigate and resolve complaints, receive public comments, and conduct and analyze satisfaction surveys on program delivery.
- On a monthly basis, monitor, track, analyze and report the performance of the service providers and ridership data. Evaluate the data to ensure a high quality, compliant, reliable, efficient, and cost-effective service is maintained.
- Identify opportunities for service improvement and implement action plans to address concerns.
- Develop and monitor the public transportation program budget.
- Maintain knowledge and expertise of public transit service provider options, business models and innovative public transportation service approaches.
- In collaboration with the Communication and Marketing division, actively pursue communication and marketing strategies to increase awareness and engagement with the public transportation program.
- Increase community awareness of the program by attending public forums, performing presentations, and participating in events.
- Research, promote and develop public/private sector partnerships with respect to the ride-share program, funding opportunities, and economic and community development strategies.
- Ensure that all corporate-wide legislative requirements for AODA, ODA and Human Rights Code are met and maintained in relation to the transportation program
- Assist with projects relating to community transportation initiatives
- Other duties as assigned.

**Annual Salary Range**: $71,089 - $83,156 (Job Grade 6 Under Review - 35 hours per week)

The County of Brant is committed to providing accommodations for persons with disabilities. Accessibility accommodations are available for all stages of the recruitment process. If contacted for an employment opportunity please advise the County if you require accommodation.