Front Desk Attendant

4 weeks ago

Winnipeg, Canada Home First Winnipeg Inc. Full time

**Front Desk Attendant**

Home First Winnipeg is a non-profit organization that provides housing, meals and support services to individuals who have experienced chronic homelessness. We believe in a housing first approach that is, regardless of the challenges that people may face with addiction, mental health or other issues, each of us deserves a safe home.

Home First welcomes and respects tenants and employees of all backgrounds regardless of ancestry, race, nationality, ethnicity, religion, age, marital or family status, gender identity, sexual orientation and physical or mental disability.
- We Acknowledge that we are on Treaty 1 Territory, the ancestral lands of the Anishinaabeg, Cree, Oji-Cree,_
- Dakota, and Dene Peoples, and on the National Homeland of the Red River Métis. We respect Indigenous peoples’ history on this land and are committed to reconciliation and collaboration._

**Position Summary**:
This position will require the individual to attend to the front desk of a 47 unit supported living apartment complex.

All positions at Home First Winnipeg require respect for and knowledge in working with vulnerable people who face various barriers, such as struggles with addictions and mental health, and who may come from racially and ethnically diverse backgrounds. The individual will have a basic understanding of trauma-informed care responses, be willing to learn skills in crisis intervention, and conflict resolution to strengthen problem solving and decision-making abilities under pressure.

**Duties & Responsibilities**:

- Maintain an organized and welcoming front desk, office and common spaces, ensuring safety and cleanliness of equipment, furniture and work areas
- Assist in coordinating support to tenants
- Attend the front desk, checking in tenants and visitors
- Ensure clear communication with tenants and visitors and document any noteworthy situations
- Supervision of policies and house rules
- Daily walkabouts and safety checks in and around the building and grounds
- Respond to and solve minor tenant requests or complaints and document them
- Ensure confidentiality and protection of all tenant information.
- Some janitorial duties
- Other duties as assigned by the Front Desk Coordinator

**Qualifications**:

- Satisfactory Criminal Record Check and clear Adult Abuse Registry Check
- Strong organization, time management, and multi-tasking abilities
- Ability to work productively within a team setting and also independently
- Ability to work with limited direct day-to-day supervision
- Administrative skills
- Clear written and oral communication skills
- Ability to be proactive in challenging situations
- Proficient in Microsoft Office and Excel

**Job Type**:
Full-time and Part-time positions available. Mon-Sun. Days, evenings and overnight shifts available.

Salary - $15 hourly

Benefits Plan incl. Dental, Vision and Life
- Home First Winnipeg Inc is an equal opportunity employer; and as such women; First Nation, Métis, and Inuit peoples; persons with disabilities; members of the 2SLGBTQ+ community, and visible minorities are encouraged to apply._

**Job Types**: Full-time, Part-time, Permanent, Casual
Part-time hours: 16-32 per week

**Salary**: Up to $15.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Work Location: One location

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