Specialist I Retention
7 months ago
Loyalty Retention Specialist I
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
ADP is looking to add to our Client Success team by hiring a Loyalty Retention Specialist I. In this position, you will perform all activities that support client retention by working with the client and internal ADP departments to resolve any issues within our control. You will effectively respond to clients who have communicated dissatisfaction with ADP's products or services or have escalated issues that have not been resolved to their satisfaction.
- Manages the resolution process for any business at risk by working with clients to maximize retention and minimize loss dollars.
- Determines the components of the save process and involves necessary resources across ADP business units.
- Engages and partners with appropriate departments for issue resolution and follow up.
- Cultivates effective working relationships with key associates in other business units to ensure timely resolution of client issues.
- Coordinates and monitors tasks to ensure issues are resolved timely and accurately.
- Acts as a liaison between client and ADP associates the achieve client goals.
- Communicates status updates to all appropriate parties.
- Performs appropriate follow up to ensure future client satisfaction.
- Maintains complete and accurate client profile notes.
- Utilizes all internal tools & defined processes to ensure optimal productivity and service excellence.
- Participates in training programs designed to enhance service skills and increase product/systems knowledge.
- Keeps up to date with market penetration and competitive products.
- Keeps up-to-date and proficient on payroll, tax, legal regulations and new product enhancements and changes via training, seminars, documentations, etc.
- Provides support to other departments during critical business cycles as determined by Senior Leadership.
- Performs other duties, as assigned.
**Qualifications Required**:
- 5 years client service experience
- Advanced Internet and MS Office Skills (Word/Excel) required
- Excellent communication and analytical skills
- Excellent customer service skills
**Education**:
- Post-secondary education preferred, or equivalent experience in administration/customer service/HR
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
-
Recruitment Specialist
7 months ago
Dartmouth, Canada Seaboard Transport Group Full time**Job Title**:Recruitment Specialist - Fleet Maintenance **Job Location**:Dartmouth, NS or Moncton, NB Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across North America, including Moncton-based Armour Transport. Seaboard is a recognized leader in the Bulk Truckload Industry...
-
Business Advisor I, Claims
7 months ago
Dartmouth, Canada Intact Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...
-
Account Specialist
7 months ago
Dartmouth, Canada Lifetouch Full time**Description** At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years. Be part of our amazing team in a key role as an _Account Specialist!_ As an Account...
-
Conseiller Organisationnel I
7 months ago
Dartmouth, Canada Intact Full timeNos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...
-
Senior Truck Parts Sales Specialist
3 weeks ago
Dartmouth, Nova Scotia, Canada Bayview Trucks - Dartmouth Full timeJob Description:We are seeking an experienced Senior Truck Parts Sales Specialist to join our team at Bayview Trucks - Dartmouth. This is a challenging and rewarding role that requires strong communication and sales skills, as well as a deep understanding of the truck parts industry.About the Role:This is a full-time position that involves working with...
-
Customer Care Specialist
7 months ago
Dartmouth, Canada Munn Insurance Limited Full timeWe're innovative, progressive, and experiencing off the chart's growth. As one of Atlantic Canada's largest insurance brokers, we're committed to providing exceptional coverage and customer care. Competitive and personalized - we're not your typical insurance provider! To help us keep up with this extraordinary customer growth and fulfil our mandate of...
-
Associate Payroll Specialist
7 months ago
Dartmouth, Canada Payworks Inc. Full timeDoing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where **Doing Right by...
-
Client Relations Specialist
3 months ago
Dartmouth, Canada AprilVets Dartmouth Crossing Full timeAprilVets’ experienced veterinary team is seeking passionate Client Relations Specialists. **Company Overview** AprilVets Dartmouth Crossing is an innovative small animal hospital dedicated to creating an elevated healthcare experience for our vet team, clients, and patients. As an independent, veterinary-led clinic, we are looking to foster long-term...
-
Marketing Specialist
2 months ago
Dartmouth, Canada Maritime Vehicle Providers (MVP) Full timeAt Maritime Vehicle Providers (MVP), our mission is to empower individuals in their car-buying journey by offering comprehensive solutions that go beyond selling vehicles. We are dedicated to helping our customers fix their credit, navigate financing challenges, and find the perfect car that suits their personal needs as well as their budget throughout...
-
Veterinary Neurologist
3 months ago
Dartmouth, Canada Ethos Veterinary Health Full timeJob Description Come and join our team at our 20,000-square-foot, state-of-the-art hospital in Dartmouth, Nova Scotia. 24-hour Emergency is open and Referral Specialty will begin in summer 2024. Our Emergency & Specialty hospital will deliver much-needed care for pets in the greater Halifax Regional Municipality and beyond. Enjoy all the benefits of living...
-
Demand Response Specialist
3 months ago
Dartmouth, Canada EfficiencyOne Full time**We transform the way people use energy.** - Transforming the way people use energy begins with our people. At EfficiencyOne, we are dedicated to building a culture of diversity, equity, and inclusion that is representative of the customers and communities we serve. As an organization that values and respects the unique characteristics of each individual,...
-
Health and Safety Specialist
1 month ago
Dartmouth, Canada Randstad Canada Full timeWe are seeking a dedicated HSE Specialist to ensure a safe and healthy work environment for employees by developing, implementing, and monitoring occupational health and safety (OHS) programs. This role involves identifying and mitigating risks, ensuring compliance with regulations, and fostering a culture of safety. The position is full-time and based in...
-
Specialist Talent Acquisition
1 month ago
Dartmouth, Canada Backstage Full time**Requisition ID**: 186513 **Career Group**: Corporate Office Careers **Job Category**: HR Talent Acquisition **Travel Requirements**: 0 - 10% **Job Type**: Full-Time **Country**: Canada (CA) **Province**: Nova Scotia **City**: Dartmouth, Stellarton Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your...
-
Lead Implementation Specialist, Payroll
7 months ago
Dartmouth, Canada ADP Full time**Lead Payroll Implementation Specialist Nationals (Comprehensive Services)** **ADP is hiring an experienced Payroll Implementation Specialist for National accounts in Comprehensive Services.** In this position, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their...
-
Employee Engagement Specialist
4 months ago
Dartmouth, Canada RESET HR Services Full time**Job Summary** **Duties**: - Implement strategies to improve employee engagement and retention - Collaborate with HR on recruiting efforts and talent management - Utilize HR systems such as ADP, Oracle, Workday for data management - Handle employee relations issues and provide support as needed - Utilize Salesforce for tracking engagement metrics -...
-
Used Car Sales Representative
6 months ago
Dartmouth, Canada MacPhee Ford Full time**Job Summary**: MacPhee Ford, a forward-thinking dealership that promotes transparency, customer focus, and innovation, is seeking a Used Car Sales Specialist to join our team. We are looking for an experienced professional who specializes in the sale of pre-owned vehicles and can provide expert guidance to our customers. **Responsibilities**: **Specialize...
-
IT Business Analyst Specialist, Financial Control
7 months ago
Dartmouth, Canada Intact Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...
-
Insurance Career Specialist
4 weeks ago
Dartmouth, Nova Scotia, Canada Westland Insurance Ltd. Full timeAbout Westland Insurance Ltd.We're a leading insurance provider committed to delivering exceptional client service and fostering a culture of inclusivity and diversity. Our team is dedicated to helping businesses and individuals navigate the complexities of insurance, providing expert guidance and support every step of the way.Job SummaryWe're seeking a...
-
Solar Specialist
7 months ago
Dartmouth, Canada Griffenergy Full timeGriffEnergy, one of the largest residential solar companies globally, is seeking self-driven and ambitious individuals to join our team as full-time Solar Consultants. If you are passionate about renewable energy, love interacting with people, and have a knack for sales, this could be the perfect opportunity for you. **Responsibilities**: - Conduct...
-
Records Management/disposition Clerk
6 months ago
Dartmouth, Canada Halifax Regional Municipality Full time**Job Posting** - Applicants who previously applied for this position do not need to reapply._ Under the supervision of the NCO i/c of Records, the Records Management/Disposition Clerk is directly responsible for the maintenance and continual update of an accurate information database that includes both electronic records and hard copy files. The Records...