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Account Manager

4 weeks ago

Burnaby, Canada Ritchie Bros. Full time

**Account Manager - Vendor Services (MPT)**
**-**
**(**
**2300001H**
**)**

**Description**

**A growing global company. Endless career and development opportunities.**
- If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.

We’re looking for a
**Account Manager - Vendor Services (MPT)** in
**Burnaby, British Columbia**. This is eligible for Fully Remote work arrangement.

**The Opportunity**:
The Account Manager - Vendor Services (Micro Private Treaty) is responsible for the execution and overall management of the “MPT” relationship with sellers involved in private sales. As the point person for the sellers and RBFS Account Managers, the Account Manager - Vendor Services (MPT) is responsible for driving business outcomes and high customer satisfaction. As such, the MPT AM is expected to coordinate both internal and external resources to meet customer goals.

**_In this role you’ll:_**- Point of contact for RBFS Account Managers, Doc and Funding Department and sellers for all MPT and Contract related tasks across all sales channels at RBFS.-
- Contacts MPT sellers to collect the required documentation to have a consignment contract created.-
- Assists with Search and collection of waivers when required.-
- Explains the timeline and process to sellers who enter into MPT opportunities.-
- Builds and maintains a strong and trusting relationship with internal and external customers and handles the administrative tasks related to all opportunities regarding Micro Private Treaty and Consignments thereby providing the AMs with more customer facing selling opportunities.**_Here’s what you bring:_**- 2+ years of relevant Sales and Administration experience-
**Preference **for Financial Services or Equipment Financing industry experience-
- Minimum high school diploma. A university degree in the field of business would be considered an
- **asset**.- Strong Customer Service skills, and comfortable talking on the phone.

**_This job will require you to:_**- Establish a list of daily tasks to be completed and as requests/work comes in determines urgency and complexity and resets priorities as required in order to effectively meet the needs of both the customer and the business.-
- Reviews current processes and determines if any improvements or changes can be made in order to provide better customer service and/or more operational efficiencies. Recommends said changes to Management.-
- Provides effective & timely solutions when presented with an issue.-
- Guides and advises the seller through the entire process providing answers and resolving problems as needed to ensure a seamless and positive customer experience.**What We Offer**:
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career - we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here’s how:
- Comprehensive medical and dental benefits.-
- RRSP / Pension plan and an Employee Share Plan, both with company match.-
- Ongoing training, professional development and tuition reimbursement.-
- A multi-award-winning LEED gold-certified facility, in an exceptional park-like setting, featuring:- A subsidized cafeteria, dry cleaning services, and free parking.-
- A workout facility, featuring advanced gym equipment, bike room, shower and changing facilities, and nutrition and fitness programs.-
- Proximity to miles of Fraser River walking paths, plus shops, restaurants and services.Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.

**Primary Location***: CA-BC-Burnaby

**Work Locations***: Burnaby 9500 Glenlyon Parkway Burnaby V5J 0C6

**Job***: Sales

**Job Posting***: Jan 18, 2023, 4:48:23 PM

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