Data Entry Clerk

1 day ago

Toronto, Canada Cintas Full time

**Job Purpose**

Provide back-up support to the Customer Service Department by answering customer calls to ensure achievement of department service levels

**Responsibilities**
- Data Management_

Use the order entry system for new/existing customer data maintenance, new/existing uniform programs, and searching account history (such as products, orders, and returns)
Manage and monitor the “Pending orders report” / To Do list weekly. Issue credits to customer accounts, document and follow-up appropriately.
- Administration_

Reviews, verifies and enters data into standard customer order systems in a timely manner to ensure order delivery.
- Support Customer Service_

Provide support to customer service as needed by answering incoming customer calls.
- Client & Customer Management (External)_

Makes outbound calls to customers and or sales to verify information, clarify order information or gather missing information.
- Client & Customer Management (Internal)_

Coordinates expedited shipments with DC help desk, follows up appropriately with impacted partners / customers to ensure customer satisfaction. Escalates issues to management and other appropriate partners as necessary.
- Work Scheduling / Allocation_

Responds to given priorities by determining own work schedule on a daily basis.

**Behavioral Skills**
- Collaborative Influence_

Win the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, invites individual cooperation; for example, inviting the sharing of alternative solutions or viewpoints.
- Approach to Thinking_

Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, uses common sense; for example, choosing practical approaches based on what most people would do.
- Attention to Detail_

Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, has a general concern for order and clarity; for example, defining roles, expectations and tasks clear.
- Customer Focus_

Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, communicates; for example, reporting back to customers on enquiries, or ensures that others do.
- Understanding Others_

Takes an active interest in other people. Seeks to understand their individual perspectives and concerns and accurately hears the unspoken or partly expressed thoughts, feelings and concerns of others. Specifically, shows interest in others; for example, asking questions to demonstrate an interest in learning about others' backgrounds, interests or experiences.

**Technical Skills**
- Numerical Skills_

Uses an elementary understanding of numerical concepts to perform mathematical operations such as report analysis under supervision.
- Action Planning_

Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.
- Computer skills_

Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
- Data Collection and analysis_

Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.
- Data Management_

Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives.
Planning and Organizing

Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.

**Policy and procedures**

Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
- Verbal Communication_

Uses clear and effective verbal communications skills with guidance (but not constant supervision) to express ideas, request actions and formulate plans or policies.
Education
General Education
High School diploma/ GED
Experience
Data Entry Clerk
- General Experience_

Previous order entry or data entry experience. Proficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internet
Managerial Experience

Attendance is an essential function of the job.

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Accounts receivable: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)

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