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Account Manager

1 month ago


Kitchener, Canada Encircle Full time

**Who we are?**

Encircle is the leading provider of real-time documentation and productivity tools for the insurance and restoration industries. We’re transforming the way property and casualty insurance claims are handled, by connecting all parties involved in the claims process on one easy-to-use platform. Our success is driven by our passionate clients, strong leadership team and exceptional employees. Located at the heart of Tech-Triangle in downtown Kitchener, we are looking for hard-working, motivated people to lead the way with us.

**What’s this role about?**

Our Account Managers are experienced sales professionals responsible for driving growth and expansion of the Encircle solution across a portfolio of customers. They are passionate about sales and committed to adding values to our customer experience using the Encircle platform. You will partner closely with the Customer Success team and Revenue Leadership to achieve your targets.

**What will you be doing?**
- Oversee all assigned contract renewals to ensure timely and accurate execution
- Own contract processes, including renewal management, quote creation, salesforce opportunity records, forecasting outcomes and tracking progress of signature
- Identify opportunities to expand Encircle’s footprint as part of the renewal process
- Identify opportunities to sell new products to our current customers
- Leverage platform data to run campaigns to create new product pipeline or expansion revenue
- Work with the CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed
- Develop a thorough understanding of our products to deliver demonstrations of the Encircle platform to existing customers
- Leverage platform data to run campaigns to create new product pipeline
- Partner with Revenue and GTM leadership on uncovering value, trends and opportunities
- And, of course, crush your quota

**What are we looking for?**
- Self starter with a knack for problem solving
- 2+ years experience in a customer-facing role such as an account executive or account manager
- Previous B2B SaaS experience
- YOY success exceeding quota targets
- Can tackle objections with ease and close deals
- Ability to handle multiple priorities and managing customer expectations
- Excellent planning, organizational, and time management skills
- Good communication skills (verbal and written) with customers and internal stakeholders
- Experience with software tools like Salesforce, Churn Zero, G-Suite, etc

This role reports to the Manager, Customer Success.

**About Encircle**

Encircle is the leading provider of real-time documentation and productivity tools for the insurance and restoration industries. We’re transforming the way property and casualty insurance claims are handled, by connecting all parties involved in the claims process on one easy-to-use platform. Our success is driven by our strong leadership team and exceptional employees. Located at the heart of Tech-Triangle in downtown Kitchener, we are looking for hard-working, motivated people to lead the way with us.

Encircle is an equal opportunity employer that does not unlawfully discriminate against any employee or applicant based on race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, gender identity, gender expression, creed, sex, sexual orientation, age, record of offences, marital status, family status or disability. Encircle is committed to a fair and inclusive work environment. We will endeavour to accommodate the needs of qualified applicants in all parts of the hiring process.