Field Service Technician

3 weeks ago


Montréal, Canada Vortex Aquatic Structures International Full time

The Field Service Technician works with our distributors and their contractors as well as with the end-users to support overall installation, facility start-up & shutdown training as well as to do general troubleshooting both on and off site.

**Responsibilities**:
**Technical support in the field**
- Travel to project sites throughout the world as Vortex site representative for project commissioning, repairs and installation supervision.
- Run full inspections of the installation before being put in operation;
- Commission and put into operation water system.
- Provide comprehensive training on initial start-up and shut down of installations to facility operators;
- Obtain client sign-off on completed projects;
- Provide feedback and possible solutions to the product development team on frequently observed issues;
- Communicate with remote technical support team for spare/additional parts required.
- Trouble shoot and on site repairs of water system, including but not limited to programming of controllers, piping repairs and pump replacements.
- Trouble shoot and on site repairs of water play structures and products.
- Provide direction to installers and clients regarding maintenance of Vortex products
- Possibility of travel between 25% and 70%
- Log call in the ERP system;
- Determine if a site visit is required;
- Keep track of the requests of the group in the department and discuss possible solutions.

**Other**
- Participate in providing certified installer training including development of material, scheduling and facilitation of sessions;
- Participate in the continuous improvement of internal processes.
- Participate in the development of user guides.
- Work in the plant assisting assembly, and other departments during slow season.

**Skills and Competencies**:

- Good general construction knowledge with a focus on plumbing, concrete and electrical;
- Ability to read technical drawings (mechanical, electrical, civil, and installation)
- Ability to interact with contractors and clients;
- Ability to train others on technical aspects;
- Strong communication skills;
- Project management skills;
- Ability to manage time and priorities;
- Strong problem solving abilities;
- Ability to work in the context of varying business cultures;
- Well-developed interpersonal skills;
- Positive attitude and team oriented;
- Fluent English and French spoken and written.
- Must have a current / valid Canadian Passport, valid drivers license and ability to travel outside of Canada.

**Experience and Training**:

- Diploma in Electromechanics is considered an Asset



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