Technical Support Specialist

4 weeks ago

Acheson, Canada SMS Equipment Inc. Full time

At **SMS Equipment, **our **Technical Support Specialist** is responsible for providing knowledge and experience to support the timely repair of equipment at SMS’ Remote Mining locations. The **Technical Support Specialist **will assist tradespeople remotely or locally, in repair procedures and techniques when problems are encountered. This position is in **Acheson, AB.**

This position offers **hybrid **work arrangement.

The salary range for this position is **$120,000 - $130,000.**

**Responsibilities include but are not limited to**:

- Respond in a timely manner to equipment down situations where advanced troubleshooting is required and provide after hours technical support as required.
- Track and monitor test programs in the field, communicate with the Reliability team and Corporate Technical Support.
- Track and report product problems and provide status updates.
- Work closely with OEM reps and keep customers informed with updates.
- Identify and analyze technical issues which can impact availability and communicate to stake holders.
- Continuously looking for improvements for the customer equipment and stay current with available technical information and provide technical training for industry-specific needs, KA, updates.
- Serve customers by providing information and resolving technical problems.
- Act as the liaison between SMS Equipment, Komatsu, and the customer.
- Resolve problems by asking questions and clarifying customer’s concerns; determining the cause of the problem; explaining the best solution; making the correction or adjustment; and following up to ensure resolution.
- Attend product meetings as required.
- Leads task force committees on product issues.
- Document and communicate observations of customer equipment.
- Completes daily reports.
- Leads large machine outages or overhauls, when requested.
- Attend weekly branch meetings.
- Support warranty process as required.
- Provide technical support to ensure the success of both the preventative and predictive maintenance programs.

**Qualifications**:

- Sound understanding of principles associated within the mining environment.
- The ability to operate in a dynamic environment with focus on client and customer relations is essential.
- Proficient with Microsoft Office Suite and have a wide-ranging working knowledge of computer systems.
- Proficient communication skills in dealing with customers and OEM’s.
- Able to consistently make intelligent decisions under pressure; possess good judgement, initiative, positive attitude and be dependable.
- Keep abreast of new technologies, focus on continuous improvement and best practices pertaining to the Company’s products and services, enhancing expertise, performance and bottom line productivity.
- Knowledge of maintenance and repair of parts and equipment.
- Knowledge of all relevant acts, regulations, and equipment inspection requirements and to deal with all local and regulatory authorities.
- Valid Class 5 Drives Licence.
- Reference Check
- Drivers Abstract

**_ We thank all applicants for their interest, however only those selected for interview will be contacted._**

SMS Equipment offers rewarding **careers** in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include **competitive wages, comprehensive group benefits plan, and RRSP matching.

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