Client Services Manager
1 month ago
**Manager, Client Services - Workplace Health and Wellness**
**Status**:Full time (1 year contract)
**Location**:North York, ON. This is a hybrid role 2-3 days/week onsite at the Lifemark corporate office.
The **Manager, Client Services** reports to the Director of Workplace Wellness and leads a team of Service Coordinators working within the Health & Wellness department. Their focus is on providing the coordination of Health and Wellness Programming including scheduling of flu and biometric health screening clinics, managing client invoices, maintaining participant schedules and online registration site, handling staffing issues, supporting data entry, and report generation for local, regional, and national customers.
Responsibilities will also include the marketing of products and services to employers, insurers, and plan sponsors across all Canadian business sectors.
**Key Outcomes & Accountabilities**:
- Operationalizing services and programs as assigned
- Assisting with the establishment of new customer accounts on the local, regional and national level, as well as account management as assigned
- Creating and maintaining the accuracy of online resources for local, regional and national clinics
- Quoting on projects and services, including researching pricing
- Providing details related to service delivery of program and services delivered
- Performing quality assurance on programs and projects, along with maintaining and managing the reporting requirements
- Marketing of key lines of business including Workplace Wellness Services of Lifemark
- Assisting in the ongoing development, integration, & maintenance of Lifemark’s customer relationship management system into clinic practices, as well as updating customer profiles on the Dynamics platform as required
- Coordination of Health and Wellness Programming
- Attending tradeshows and health fairs to market all business lines as requested. This involves coordination, set up, attendance, and follow up with potential and current customers
- Facilitating the delivery of services to assigned customer accounts either as the program coordinator or by assisting clinic staff
- Creating and/or performing quality assurance checks on customer account service reports as required
**Preferred Qualifications**:
- 5+ years’ B2B customer service experience
- 3+ years’ management experience
- Knowledge and/or experience in the healthcare, rehabilitation, or human resources industries
- Familiarity with occupational health services is a strong asset
- Team player, effective communicator and active listener
- Bias to action, successful negotiator, with a strong communication skills
- Adaptable and flexible
- Occasional travel may be required. Must have a valid driver's license, and access to a vehicle as needed
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