Service Appointment Coordinator

2 months ago


Calgary, Canada Eastside Dodge Full time

Eastside Dodge is looking for an Automotive Service Coordinator to join our team As a service coordinator, you will be responsible for providing excellent Customer Service, phone etiquette, data entry, and assisting the service advisors as needed.

**We genuinely care about our employees and look after them**
- RRSP Match Program
- Health Care Spending Account
- Promote from within with great incentives for career advancement.
- Employee discounts for you and your family

**We value Loyalty**
- Loyalty program (bonuses are given with tenure, the longer you work for us, the higher your bonus)

**We value our Eastside Dodge family and their families, and our team loves to have fun**
- We host a number of social functions for staff and their families every year.
- Night of Bowling
- Stampede family BBQ
- Kid’s Christmas party
- Adult Christmas party. and many more fun activities

**Responsibilities**:

- Greeting customers
- Answering all incoming calls and assisting customers with service appointments and general questions
- Replying to online inquiries through the website
- Daily data entry
- Follow up calls.
- Handle payment transactions
- General RO invoicing
- Create Daily Reports
- Assist Shuttle Drivers with customer pickups
- Adhere to all company policies, procedures, and safety standards.
- Perform other duties as required.

**Requirements**:

- Excellent customer service skills
- Minimum 1 year experience working in a dealership service department in a similar capacity an asset.
- Strong organizational skills with the ability to multitask.
- Excellent verbal and written communication skills
- Self-motivated
- Experienced in complaint resolution.
- Desire to exceed customer expectations.
- Strong interpersonal and relationship-building skills
- The ability effectively responds to and meet the needs of a diverse client base.
- Computer skills: MS Office, ADP/CDK an asset

***

**McManes Automotive is an equal opportunity employer and an inclusive, accessible workplace.



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