Retention Administrator

**Are you someone who is passionate about helping your community? Do you enjoy seeing others succeed?**

**Who we are**:
The Multi-Service Centre (MSC) is a non-profit organization serving the tri-counties area of Oxford, Elgin and Norfolk and focusing on delivering essential services to our community. Staff and management provide high quality, client driven care programs including Adult Literacy & Essential Skills, Employment Programs and Home Support services

**Who we are looking for**:
We are seeking a highly motivated individual who enjoys seeing the positive impact of their work within their community. As a Job Developer you will be part of a diverse and forward-thinking Employment Services (ES) team who provides exceptional employment services to the tri-counties area of Oxford, Elgin, and Norfolk

**What we offer**:

- Positive, purpose
- driven work culture
- Engaged and supportive management team
- Prioritizing work life balance: paid time off, hybrid work, set boundaries to disconnect after work
- Health and wellness benefits; benefits package
- Professional growth & development opportunities

**As a Retention Administrator at the MSC you will**:

- Conduct follow up contacts with clients by phone.
- Make requests for proof of Employment on scheduled time frame.
- Identify any job concerns with clients and bring forward to Job Developers to determine solutions
- Ensure that all requested employment verification documents are received and processed accurately
- Develop and maintain strong relationships with clients to foster loyalty and retention.
- Provide occasional backup for other team roles.
- Other duties as assigned and attend related community meetings and events.
- Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse.
- Other duties as assigned or as the position evolves.

**What you bring**:

- Post-secondary education in Business Administration, Human Resources, or related education
- 2 years’ experience in administrative and customer service related roles
- Experience with programs and services provided by Employment Services and surrounding community is an asset.
- Demonstrated computer proficiency in MS Office (Word, Excel, Access, PowerPoint)
- Excellent communication abilities, with a valuable background in sales
- **Please Note**:_The information in this job posting has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required._

**To Apply**:

- AI Disclosure: The MSC uses artificial intelligence to help screen applicants in our hiring process_

**Job Types**: Full-time, Permanent

**Benefits**:

- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 2024-06-09