Customer Service Analyst

3 weeks ago

Mississauga, Canada McCormick & Company Full time

McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service distributors and other respected food manufacturers across Canada. McCormick Canada is part of the world leader in spice and seasonings, McCormick & Company Inc.

The Power of People is one of our five pillars. It has been the foundation for McCormick's success for decades. There is something inspiring about working at McCormick. We have created an unusually dedicated workforce by fostering a culture of respect, recognition, inclusion and collaboration based on the highest ethical values. Without our employees, our success is not possible. Our commitment to our customers, our consumers and our employees is unsurpassed.

Under the direction of the Customer Service Manager, this position is responsible for ensuring execution of sales order fulfillment, developing and managing customer relationships, analyzing process defects, and creating and implementing improvement solutions to gain operational efficiencies.
Conduct order management, including order entry and investigation/address of process defects associated with customer purchase order fulfillment.
Monitor cross-functional operations to ensure timely delivery of McCormick product to customers.
Ensure customer satisfaction through management of inquiries / complaints, tracking shipments, and proactively communicating with customers to gauge satisfaction with our service.
Analyze customer and logistics data to include service performance, providing periodic updates to advise Account Managers and CS Manager on order status and service challenges.
Develop and present continuous improvement ideas and supporting analysis internally and externally to improve service, maximize order management, obtain logistics efficiencies, manage cost and contribute to CCI savings initiatives.

**Qualifications**:
Bachelor’s Degree required, or in lieu of a degree, requires a minimum of 5 years of experience in Customer Relationship Management role (Customer Service, Transportation Logistics, Distribution, Materials Management or Supply Chain).
Ability and demonstrated experience handling complex issues and analysis to resolve problems arising in a corporate business to business function, multi-function, or SAP interface environment.
Ability to handle frequent changes on demand and to multi-function to manage multiple simultaneous challenges.

**Must demonstrate**: excellent written and verbal English communication skills; diplomatic skills with the ability to persuade and influence across multiple levels and functions.
Proficiency with Microsoft Office products.
Experience in Customer Service, Transportation, Distribution, Logistics, Materials Management or Supply Chain.
SAP or ERP system experience strongly preferred
APICS CPIM, CSCP SCOR-P certifications.
Throughout the selection process, accommodations for applicants with disabilities are available upon request. Please notify H.R. if required.N/A

  • Customs Compliance Analyst

    4 days ago

    Mississauga, Canada KUEHNE + NAGEL Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga branch is looking for a new Compliance Analyst to join our Customs team. Your Role As a Customs Compliance Analyst, your goal is to provide exceptional support to our business units across Canada. You will serve as the...

  • Customs Compliance Analyst

    4 days ago

    Mississauga, Canada Kuehne + Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga branch is looking for a new Compliance Analyst to join our Customs team. Your Role As a Customs Compliance Analyst, your goal is to provide exceptional support to our business units across Canada. You will serve as the...

  • Customs Compliance Analyst

    4 days ago

    Mississauga, Ontario, Canada Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga branch is looking for a new Compliance Analyst to join our Customs team. Your Role As a Customs Compliance Analyst, your goal is to provide exceptional support to our business units across Canada. You will serve as the...

  • Customs Compliance Analyst

    3 days ago

    Mississauga, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga branch is looking for a new Compliance Analyst to join our Customs team. Your Role As a Customs Compliance Analyst, your goal is to provide exceptional support to our business units across Canada. You will serve...

  • Customs Compliance Analyst

    2 days ago

    Mississauga, Canada Kuehne+Nagel Full time

    JOB DESCRIPTION Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga branch is looking for a new Compliance Analyst to join our Customs team. Your Role As a Customs Compliance Analyst, your goal is to provide exceptional support to our business units across Canada....

  • Customer Finance Analyst

    2 hours ago

    Mississauga, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Automotive Service Advisor

    4 weeks ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Customs Import Analyst

    1 month ago

    Mississauga, Canada Willson International Ltd. Full time

    Love going to work every day? We do. Interested in a career with a progressive fourth generation, family owned company with 100 years of experience? Willson International is a fourth-generation organization offering Customs Brokerage and Third Party Logistics solutions to our client. We are dedicated to our people because the people we hire are the...

  • Customs Import Analyst

    1 month ago

    Mississauga, Canada Willson International Ltd. Full time

    Love going to work every day? We do. Interested in a career with a progressive fourth generation, family owned company with 100 years of experience? Willson International is a fourth-generation organization offering Customs Brokerage and Third Party Logistics solutions to our client. We are dedicated to our people because the people we hire are the...

  • Customs Compliance Analyst ZZ-TA

    4 days ago

    Mississauga, Canada Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga branch is looking for a new Compliance Analyst to join our Customs team. Your Role As a Customs Compliance Analyst, your goal is to provide exceptional support to our business units across Canada. You will serve as the...

  • Customs Import Analyst/rater

    4 weeks ago

    Mississauga, Canada Willson International Ltd. Full time

    Love going to work every day? We do. Interested in a career with a progressive fourth generation, family owned company with 100 years of experience? Willson International is a fourth-generation organization offering Customs Brokerage and Third Party Logistics solutions to our client. We are dedicated to our people because the people we hire are the...

  • Service Desk Analyst

    4 weeks ago

    Mississauga, Canada Peel Regional Police Full time

    The Service Desk Analyst role is part of a customer service-oriented team and is the primary contact for users regarding technical support. Duties may include:Responding to customer requests in a prompt, efficient and professional manner.Responding to reports of technology incidents, service requests and how-to inquiries.Recording and tracking incidents,...

  • Customer Operations Analyst

    4 weeks ago

    Mississauga, Canada PointClickCare Full time

    For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. With Collective Medical & Audacious Inquiry, we’ve become the most expansive,...

  • Junior Service Delivery Analyst Co-op

    4 weeks ago

    Mississauga, Canada PointClickCare Full time

    For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. With Collective Medical & Audacious Inquiry, we’ve become the most expansive,...

  • Senior Analyst, IT Service Governance

    4 weeks ago

    Mississauga, Canada Community Trust Full time

    Senior Analyst, IT Service Governance Mississauga, ON, Canada Req #2560 Wednesday, March 6, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the...

  • IT Service Desk Analyst

    2 weeks ago

    Mississauga, Canada UCS Forest Group Full time

    **Who We Are**: UCS Forest Group is North America’s premier distributor and importer of specialty wood products and decorative surfaces for the architectural woodworking, commercial and residential furniture, and cabinet-making industries. We offer a comprehensive selection of hardwood lumber and softwood lumber, as well as a full line of decorative...

  • Senior Analyst, IT Service Governance

    2 weeks ago

    Mississauga, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Senior Analyst, IT Service Governance

    1 month ago

    Mississauga, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Senior Analyst, IT Service Governance

    6 days ago

    Mississauga, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Senior Analyst, IT Service Governance

    2 weeks ago

    Mississauga, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...