Manager, Business Development and Member Services
3 weeks ago
Manager of Business Development and Member Services - Ajax-Pickering Board of Trade
Position Overview:
Key Responsibilities:
- Develop and implement a comprehensive business development strategy that focuses on expanding business and revenue-generating opportunities with existing and new partners.
- Continually define and deliver a high-quality, value-added customer experience for current and prospective members of the Board of Trade.
- Collaborate with the leadership team to inform strategic marketing, communications, and operations planning, setting objectives, and identifying methods to reach those goals.
- Manage current revenue streams, identify new sources of revenue, conduct market research, and oversee the execution of the business strategy.
- Recruit and manage volunteers for the Membership Advisory Committee to enhance the membership experience and provide real-time feedback on opportunities for business and program development.
- Develop promotional materials and communications for the Board of Trade, targeting members, the general business community, and non-profit organizations.
- Gain in-depth knowledge of Board of Trade offerings to identify profitable business opportunities for members and other partners.
- Cultivate lasting relationships with members and partners to grow loyalty.
- Manage regular contact with current and prospective members, ensuring effective communication to support membership strength and growth.
- Work with members and partners to understand their business needs and goals, designing responsive, innovative, and value-added service delivery models to support the member journey.
- Improve the customer experience and build brand loyalty.
- Attend internal & external events to develop business leads and strengthen stakeholder relationships.
- Develop and execute an annual business plan, including revenue and key performance deliverables.
- Deliver monthly business development progress reports on the status of revenue streams, progress to plans, and roadmaps for reaching financial and membership targets.
Qualifications:
- Post secondary experience in Business Administration, Sales, Marketing, or related field.
- Minimum 3 years’ experience in business development, sales, client management, or related field.
- Proven experience in developing business solutions, revenue-generating strategies, managing member accounts, leading value-added customer experiences, and relationship building.
- Track record of effective and strategic decision-making in a fast-paced environment.
- Demonstrated ability to collaborate and motivate team members to exceed expected goals.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional leadership and time management skills.
- Effective communication and negotiation skills.
- Strong business acumen.
- Detail-oriented and persuasive.
**Salary**: $50,000.00-$55,000.00 per year
**Benefits**:
- Automobile allowance
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Ajax, ON L1T 2Z9: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 2023-05-17
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