Client Services Executive

2 weeks ago


Scarborough, Canada Knights On Guard Security Full time

***

Under the guidance and support of the Vice President, a Client Service Executive is accountable for the day-to-day operations of residential accounts. Including staffing, service, cost control, quality control, budgeting, reporting, client relations, and business development. Based out of our head office in Scarborough, the Client Service Executive will be responsible for the overall management of the residential division and meeting the expectations of our clients and company goals.

‪**POSITION RESPONSIBILITIES**
- Provide services that are above and beyond for customer satisfaction and retention
- Manage the performance of accounts, ensuring our quality and standards are meeting the expectations of our clients
- Responsive to client requests and challenges
- Provide guidance on security concerns and make recommendations
- Management of client and employee disputes and concerns
- Proposal creation, presentation, and service implementation.
- Identify the developmental needs of employees; coaching, mentoring or otherwise helping employees to improve their knowledge or skills
- Participate in the employee performance appraisal process, providing feedback and counsel as needed


- Bachelor’s Degree from an accredited University in BCom.
- 15 years of experience in a similar role
- Must have excellent computer, planning and organizational, communication and delegation skills

**Salary**: $80,000.00-$100,000.00 per year

**Benefits**:

- Extended health care
- Life insurance
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Account management: 10 years (required)
- Security: 10 years (required)

Work Location: One location



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