Document Collections Specialist

3 months ago

Vancouver, Canada TFG Financial Corporation Full time

**THIS ROLE IS A 100% IN OFFICE POSITION - REQUIRED TO WORK DOWNTOWN VANCOUVER MONDAY TO FRIDAY**

**Your Talent, Your Terms | Results, Recognition and Rewards**

TFG’s culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment.

TFG Financial Corporation, as part of the Travelers Financial Group of Companies, is one of the largest independent commercial equipment finance companies in Canada. Our mission and purpose is to be our customer’s first choice by making equipment financing easy while providing a wide range financing solutions. Together, through our core principles, we help our partners to achieve what’s important in their business.

TFG is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.

**Job responsibilities**

The Document Collections Specialist is responsible for collection of outstanding documents from customers in a timely manner. The position involves the management of and direct interaction with customers that have overdue outstanding documentation. This includes, but is not limited to, titling documents, and COI. In addition, the role is responsible for the timely and accurate performance of administrative duties involving auditing and processing titling packages for completion with our third-party titling agent.
- Receive, organize, and audit titling documentation within established timelines.
- Effectively communicate with customers, sales team and CSC to complete titling requirements
- Follow noted state requirements to ensure each titling package and cover letter is complete and ready for processing
- Accurately input and update customer information in our systems
- Assist the account managers with required titling information
- Escalate problems or situations to the appropriate manager for resolution
- Process requests for title estimates, follow for required documentation, and communicate deficiencies timely.
- Using a high level of organization to keep and maintain all records and documents
- Relay information to key internal and external partners
- Be the main point of contact for internal and external partners and customers with regard to titling
- Complete collection of outstanding documents including titling documents, and insurance documents
- Daily Outbound calling (RPC’s) on all outstanding titling customers
- Act in a timely manner to identify the risk associated with all assigned accounts and execute prompt action to minimize loss and secure the company’s position
- Identify accounts where demand letters may need to be issued.
- Recommend or take action to ensure past customer commitments have been met including providing documentation requested

**Qualifications, knowledge and experience**
- A strong sense of integrity, professionalism and a results-oriented attitude to continually improve processes and systems, enhance efficiency, and contribute to overall organizational success
- Works well under pressure to meet ongoing and overlapping deadlines within short time constraints
- You are detail oriented and able to identify errors
- Effective communication, organization and interpersonal skills
- Ability to work in a fast-paced environment
- You thrive in an environment that involves multitasking and changing priorities
- Ability to work both in a team and independently with mínimal supervision
- Advanced skills with Microsoft Office products
- 1 year of collections experience in the financial services industry
- The ability to speak a 2nd language is a strong asset
- Post-secondary diploma or bachelor’s degree is an asset

**What we offer**
- Leaders who support your development
- Opportunity to take on progressively greater accountabilities
- Ability to make a difference and lasting impact
- Remote work environment
- Comprehensive medical and dental benefits

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