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Customer Service Representative

1 month ago

Markham, Canada EDAC INC. Full time

**About us**

EDAC INC. is a supplier of interconnect solutions to manufacturers of electronic equipment located throughout the world. The Company is known for being responsive to customer demands and as a reliable supplier of soundly engineered and competitively priced products. Come connect with us

**Title**:Customer Service Representative (Inside)

**Department**: Sales

**Reports To**:Order Fulfillment Manager

**Summary of Responsibilities**:

- Prepares sales orders and change orders in a timely, complete, and accurate manner and enters information into computer system
- Produces quotation and sample summaries
- Ensures that quotations are followed to their conclusion, maintains status and accuracy of quotes until completion
- Obtains pertinent information if quotations are unsuccessful to share
- Co-ordinates sales lead reporting with representatives
- When Material Control advises that incoming purchase order delivery will be late, advises customer of revised expected delivery date. Monitors delivery updates with Material Control and keeps customer informed.
- Requests costing information on large volume quotations from Material Control
- Initiates contact to customers soliciting orders on a proactive basis
- In response to customer requests, expedites purchases orders with Material Control
- In the event of quality issues, promptly engages with Material Control and Engineering to ensure that the problem is resolved. Keeps customer informed. Co-ordinates the return and/or replacement of goods as required.
- Answers incoming telephone calls to the company and directs as required
- Ensures that communication with customers, superiors and co-workers is courteous and business like
- Maintains good working relationships with Material Control and Engineering
- Other Customer Service duties as assigned

**Skills Required**:

- Strong verbal and written communication skills in English
- Solid negotiation skills
- Strong organizational skills
- Proficiency in using MS office software, including Outlook, and Excel

**Educational Requirements**
- College Graduate

**Experience Required**:

- Two year’s prior experience in customer service

**Job Type**:Full-time, Permanent - 37.5 hours per week

**Salary**: $19.00 - $21.00 per hour

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Will you now or in the future require sponsorship to work in Canada?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: Hybrid remote in Markham, ON

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