Mps Program Specialist
2 weeks ago
MPS Program Specialist
Best Buy Membership, Best Buy Protection & Services
Are you excited about Best Buy Membership, Best Buy Protection and Geek Squad/third-party Services?
As an MPS program specialist in membership, protection, and services team you will be responsible for supporting the development of our new initiatives while ensuring that our existing programs are functioning in a manner that delivers world-class customer experiences and critical operating income to the organization.
What you’ll do:
- Serve as point-of-contact for inquiries and escalations related to MPS programs from retail associates. Implement new technology-supported systems to enhance the associate and customer experience
- Maintenance and update all retail-facing collateral and documentation including SOP documents, scope of work (SOW) documents, training material, rate sheets, program comparison charts, sales tools, and more
- Support day-to-day operations of third-party services programs in collaboration with our external partners by actively monitoring and reporting on their performance, driving pre-determined KPIs, providing program oversight to leadership
- Lead the development and launch of new programs creating SOPs retail communications, collateral, training material and technology partnerships for implementation in our physical stores and at BestBuy.ca.
- Collaborate with internal partners to manage contact center operations, improve self service capabilities and ensure excellent customer interaction and reduce costs to the organization
What were’ looking for:
- Minimum 5 years of retail experience, preferably in a leadership position
- Excellent verbal and written communication, attention to detail, the ability to multi-task, critical-thinking and problem-solving skills
- Proficiency in Microsoft Office tools especially in Excel and experience with project tracking tools like Jira and MIRO
- Passion for membership, protection, and services programs with a drive to contribute to sales growth and organizational profitability
- Agility in handling diverse responsibilities and functions.
Why you’ll love it here:
- Remote-first work environment
- Employee discounts on awesome tech from day one
- The opportunity to contribute to the design and implementation of services programs that make a tangible difference on the success of Best Buy Canada
- Flexible health benefits and wellness program
- TFSA and RRSP programs
- 100% matched company pension plan
- Training programs to build new and transferable skills
About Best Buy
As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
Join our amazing team
We are looking for people just like you.
Base pay range
Annual salary: $59,101.00 - $62,212.00
Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3
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