Automotive Service Advisor

2 weeks ago


Cambridge, Canada Bennett GM Full time

**Job description**

Bennett GM currently employs over 70 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Bennett GM is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer health and dental benefits to our employees. We welcome you to join our dynamic and innovative team.

**Position Summary**

The **Service Consultant is** a professional, customer-orientated, and technically knowledgeable individual responsible for meeting with customers to determine the extent of the automotive service required. The primary responsibility is to create a positive service experience for customers throughout the entire process by providing accurate estimates, clear explanations, and continuous updates. Reporting directly to the Service Manager, the Service Consultant ensures customer satisfaction in the Service Department.

**Key Responsibilities**

The Service Consultant follows the general procedure below for each customer, requiring continuous vehicle progress tracking and advanced time management skills.
- **Greet -**Promptly greet all customers in a friendly and professional manner while determining and assisting with their needs
- **Examine -**Conduct a walk-around inspection for each vehicle while actively listening to customer explanations, concerns, and inquiries and accurately record the relevant information on the work order
- **Estimate -**Calculate and prepare detailed cost and time estimates for the repair services
- **Assign -**Send clear and concise work orders to the Service Tower for technician scheduling
- **Explain -**Clearly explain all technical issues identified found with the vehicle, as well as the necessary work completed and recommend additional repairs, parts, and services
- **Track -**Continuously check in with technicians for vehicle progress and update customers accordingly with approximate work completion times to ensure optimal CSI ratings
- **Connect -**Increase retention and maintain positive customer relationships by conducting post-service phone calls to ensure that customers are satisfied with their service and encourage completion of the General Motors Service Survey to evaluate the service experience
- **Troubleshoot -**Resolve any conflicts or complaints with customers in a respectful and courteous manner, while informing Service Manager of escalated issues as necessary

Additional duties and responsibilities may be assigned or modified as necessary throughout the course of your employment.

**Cultural Skills & Requirements**
- Excellent communication, interpersonal and organizational skills
- Ability to clearly translate technical information into language that the customer can understand
- Ability to prioritize and maintain professionalism during high-volume periods
- Adaptable and responsive to changing circumstances with creative problem-solving abilities
- Self-driven to work independently with the ability to work effectively and collaboratively in a team environment

**Technical Skills & Requirements**
- Minimum one year of service consultant/advisor experience and previous experience in the automotive industry
- Technical vehicle knowledge is required
- Post-secondary training and automotive service training is an asset
- Mathematically adept to provide accurate estimates
- Commitment to continuous learning to update industry knowledge
- Valid Ontario driver’s licence required (comfortable operating manual transmission vehicles)

**Logistical Requirements**

The Service Department is open to customers six days a week—Monday to Friday from 7am to 6pm and Saturday from 8am to 1pm.. On a rotating basis you will be required to work extended hours, including weekends, in order to meet deadlines based on the needs of the business.

**Join our Team**

**Salary**: $49,000.00-$85,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

**Experience**:

- service advisor: 1 year (preferred)

Work Location: One location



  • Cambridge, Canada Witmer Auto Service Full time

    Witmer Auto Service is currently looking for hire a Service Advisor for our fast-paced service centre. **Duties**: - Greet customers and provide excellent customer service - Schedule service appointments for clients with accurate descriptions for mechanics - Coordinate vehicle inspections with mechanics - Communicate findings to customers, provide accurate...

  • Service Advisor

    4 days ago


    Cambridge, Canada Tower Automotive Specialists Full time

    We are hiring a full time service advisor for a small, busy automotive repair shop. Responsibilities include answering phones, booking appointments, estimating prices for jobs, creating and invoicing work orders, and communicating with customers. We are looking for someone with good customer skills, ability to multi task, and able to work under pressure. Job...


  • Cambridge, Canada Bennett GM Full time

    Bennett GM currently employs over 100 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Bennett GM is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer...

  • Automotive Service Technician

    Found in: Talent CA C2 - 1 week ago


    Cambridge, Canada Budds' Group of Companies Full time

    Automotive Service Technician Kieswetter Mazda is looking to add to our growing service department. As southwest Ontario's largest Mazda dealer, our shop is always busy. Join our team as our newest Automotive Service Technician.What We Offer:One of the top performing and established Mazda dealers in CanadaCompany pension plan with employer RRSP...


  • Cambridge, Canada Bennett GM Full time

    **Job description** Join one of Ontario's premier dealerships, Bennett GM, as an **Automotive Service** **Cashier**. This valuable position is the face of the service department. The Service Cashier also has many responsibilities that affect the dealership’s service department’s efficiency and bottom line. **As a Service Cashier you will**: - Receive...

  • Service Advisor

    2 days ago


    Cambridge, Canada GALT CHRYSLER DODGE LTD. Full time

    **A successful, high volume dealership in the Waterloo region is currently seeking to hire an experienced Service Advisor to join our busy and growing Dealership.** - The personal drive and motivation to move your career and leadership skills forward - Ability to work and manage customer expectations as part of a team as well as on your own - An inherent...

  • Service Advisor

    4 days ago


    Cambridge, Canada Ox Equipment Full time

    **Title**:Service Advisor **Status**:Permanent, Full-time **Location**:466 Hwy 52 Dundas, ON - Peter's Corners **Hour’s**:Mon to Fri: 8:00am - 5:00pm **Who we are?** Ox Equipment is North America’s dry suction excavation experts. We provide general maintenance and repair to light and heavy-duty trucks, specializing in Suction Excavators, Hydro Vac...

  • Front Desk Advisor

    2 days ago


    Cambridge, Canada Midas CAMBRIDGE 9393 Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **Responsibilities** The Front Desk Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...

  • Service Advisor

    2 weeks ago


    Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: Cambridge, ON** **Compensation: $50,000 per year plus...

  • Service Advisor

    1 week ago


    Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 2180 Eagle Street North, Cambridge (Cambridge...

  • Automotive Apprentice

    2 weeks ago


    Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 2180 Eagle St N, Cambridge ON (Kia)** **Compensation:...

  • Auto Parts Advisor

    1 day ago


    Cambridge, Canada Vision Truck Group Full time

    We are presently seeking a Experienced **Parts Advisor **for our Cambridge location. This position serves customers and service technicians by identifying their needs through their requests, processing orders/quotes, managing parts availability and completing monetary transactions. We are looking for an energetic person with excellent communication skills...


  • Cambridge, Canada Cambridge Toyota Full time

    We are currently looking to fill our Automotive Service Receptionist position for our busy Service Department. This position would involve taking incoming Service calls and booking appointments to have our client's vehicles serviced and going over any service recommendations suggested. Experience is not necessary however previous reception experience would...

  • Parts Advisor

    7 days ago


    Cambridge, Canada AutoCanada Inc. Full time

    **Parts Advisorr** **Cambridge Hyundai** **Cambridge, BC** Are you someone who likes a challenge and enjoys learning as this job is ever evolving? We are looking for a **Parts Advisor **to join our growing team! We are looking for someone who is passionate about delivering exceptional customer service to our valued clients who choose to order parts and...

  • Parts Advisor

    Found in: Talent CA C2 - 7 days ago


    Cambridge, Canada AutoCanada Full time

    Parts Advisorr Cambridge Hyundai  Cambridge, BC Are you someone who likes a challenge and enjoys learning as this job is ever evolving?  We are looking for a Parts Advisor  to join our growing team! We are looking for someone who is passionate about delivering exceptional customer service to our valued clients who choose to order parts and...


  • Cambridge, Canada AGS Automotive Full time

    **COMPANY OVERVIEW** AGS Automotive Systems is a full-service automotive supplier specializing in the manufacture and supply of complex high value-add automotive metal components, including in particular front and rear impact assemblies, principally for pick-ups and the heavy truck market. AGS offers full range of in-house capabilities including design and...

  • Production Operator

    1 week ago


    Cambridge, Canada AGS Automotive Full time

    AGS Automotive Systems is a full-service automotive supplier specializing in the manufacture and supply of complex high value-add automotive metal components, including in particular front and rear impact assemblies, principally for pick-ups and the heavy truck market. AGS offers full range of in-house capabilities including design and engineering, high...


  • Cambridge, Canada Vision Truck Group Full time

    We are presently seeking an experienced **Parts Advisor **for our Cambridge location. Competitive Wages This position serves customers and service technicians by identifying their needs through their requests, processing orders/quotes, managing parts availability and completing monetary transactions. We are looking for an energetic people with excellent...


  • Cambridge, Canada Brandt Full time

    Brandt is currently seeking a Heavy Equipment Parts & Service Advisor for our Cambridge Construction & Forestry location. The Heavy Equipment Parts & Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers. Duties & Responsibilities - Keeping customers current...


  • Cambridge, Canada Bennett GM Full time

    Bennett GM currently employs over 100 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Bennett GM is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer...