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Team Lead

1 month ago

Montréal, Canada CGI Full time

Team Lead - HCM Implementation and Support

CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. As part of a dynamic team, you will contribute to the success of local businesses We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 650 professionals and 60,000 customers

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:

- Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
- Never stop growing: Career Opportunities supported by a professional development plan
- Build true partnerships with your teammates, managers and clients.
- Enjoy our work environment recognized as one of the best in the country (Great Place to Work certified)
- As CGI members you will have access to our Share Purchase Plan and will join our Profit Participation Plan as of your first day with us
- We care for our members: Employee Assistance Program, Health and wellness program, Comprehensive Insurance coverage financial assistance for your job-related studies; telemedicine, etc.
- Work-life balance: a flexible weekday schedule.

The opportunity that awaits you:
Reporting to the Director of the Product and Human Capital Management team, the Team Lead of HCM Implementation and Support, will take part in a project to commercialize new key products for the CGI Payroll Services Center.

On a typical day, you will:

- Lead a team of implementation consultants and support specialists in the successful delivery of HCM product implementations and ongoing support services;
- Collaborate with clients to understand their business requirements, configure the HCM product solution to meet their needs, and ensure successful system deployment
- Develop and maintain project plans, timelines, and resource allocations to ensure on-time and within-budget project delivery;
- Provide guidance and support to team members, including mentoring, coaching, and training on HCM best practices, software functionality, and implementation methodologies
- Act as the primary point of contact for clients, addressing their inquiries, resolving issues, and ensuring high levels of client satisfaction throughout the implementation and support process
- Collaborate with internal stakeholders, including sales, product development, and customer success teams, to identify opportunities for product enhancements and improvements based on client feedback and market trends
- Stay current on industry trends, best practices, and regulatory requirements related to HCM product, and share knowledge and insights with team members
- Track and report on key performance metrics, including project milestones, client satisfaction scores, and team productivity.

**Requirements**:

- University degree in human resources, industrial relations, administration, or in a related field or any other combination of studies and relevant experience;
- Minimum of 8 years of experience in HCM software implementation, support, or related field.
- Proven experience leading and managing teams in a fast-paced, client-facing environment.
- Strong understanding of HCM concepts, processes, and technologies, with experience working with leading HCM software solutions (e.g., SAP

SuccessFactors, Oracle HCM Cloud, Workday).
- Excellent communication, interpersonal, and problem-solving skills, with the ability to build rapport with clients and internal stakeholders.
- Project management certification (e.g., PMP) is an asset.
- Excellent communication skills in French and English, both verbal and written.

What you can expect from us:
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to bec