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Field Tech Service Representative

4 weeks ago

Toronto, Canada Nippon Paint Automotive Americas, Inc. Full time

Nippon Paint Automotive Americas Inc. (NPAA) offers employees a generous earned bonus structure including monthly hourly attendance bonuses, merit increases and annual bonus incentive plan. Employees receive 11 paid holidays per year, earn paid time off, can enroll in comprehensive health and welfare plans and a 401K plan with an exceptional company match. We provide employee recognition programs, tuition reimbursement and much more. When you join our team, you are part of our NPAA family. We hold several events throughout the year for our employees to show our appreciation for their hard work and dedication. Come join a great team

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The Field Technical Service Representative is responsible for line performance, quality trend tracking, technical troubleshooting (color, appearance, etc.), reporting, documented inventory management, line trial support, new model color program management/support, and customer complaint assistance.

**POSITION RESPONSIBILITIES**:

- Coordinate and communicate day to day operations and projects with customer base and appropriate Lansing facility via action register management and regular technical project meetings with customer base
- Monitor and track NPAA’s on-line performance, incoming quality for processing color and appearance criteria
- Tracks and communicates inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock management
- Responsible for implementing & tracking as necessary all value-added activities at the customer that improve the production process and production process issues
- Generate all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner
- Monitor customer production runs and determine customers’ performance requirements within account
- Assist FTS Specialist, Technical Account Manager and Sales representatives in RGA issues as needed
- Coordinate and execute technical service needs of customer (product adjustments to meet specific line requirements—i.e. color, flow/appearance). Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality. Work with customer base to assess necessary adjustments and complete for production batches on site as necessary.
- Perform QC tests on NPAA materials on site regularly or as required by customer.
- Recommend process and/or robot program changes for product performance improvement
- Document customer line process to determine root cause and preventive action for problems & improvements
- Coordinate sample submissions and production trials
- Participate in facility continuous improvement activity programs
- Complete necessary reports to effectively track NPAA performance at account (action registers, quality and color trend reports, and monthly reports). Facilitate internal team meetings for action register and other project reviews.

**SUPERVISOR RESPONSIBILITIES**:
Yes

**POSITION QUALIFICATION**:

- Bachelor Science Degree or a minimum of 2 years of customer based technical experience in automotive paints
- Computer and software skills
- Communication skills (report writing and data interpretation)
- Good organizational skills (data collection / graphing)
- Interpersonal skills
- Strong customer focus and relationship building skills
- Good problem solving skills
- Be able to work with 2 component coatings and isocyanates
- Time management skills
- Ability to wear a respirator/all necessary PPE - including being clean shaven for respirator use

Nippon Paint Automotive Americas Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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