Field Service Technician Apprentice

3 months ago

Toronto, Canada Tech Systems, Inc. Full time

GENERAL DESCRIPTION

This is an entry level position where the Apprentice will train alongside an experienced technician to learn the installation and maintenance standards for electronic security systems.

POSITION RESPONSIBILITIES AND EXPECTATIONS
- The Apprentice will shadow an experienced technician and learn the following:

- How to respond to installation projects and service calls within his/her assigned area with objective of installing and/or restoring system to full functionality.
- How to follow processes and procedures to ensure that all assigned tasks are handled in accordance with Tech Systems’ policies and procedures.
- How to communicate with Customer Service Representative regarding status, progress, and resolution of all assigned tasks.
- Assists with other technical support issues, as needed.
- Perform other duties as required.

MINIMUM QUALIFICATIONS

EDUCATION
- High School diploma or equivalent

EXPERIENCE
- Some electronics or low voltage background or education a plus.
- Installation experience of card access and CCTV a plus, but not required.

KNOWLEDGE, SKILLS, & COMPETENCY
- Must have good working knowledge of hand and power tools
- Must be familiar with Microsoft Windows and Office products.
- Must be detail-oriented and have excellent organizational skills.
- Ability to work accurately and efficiently.
- Excellent verbal and written communication skills.
- Strong time management skills, including the ability to meet deadlines.
- The ability to interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers.
- Observance of all safety regulations and rules and ability to work in a safe and cautious manner.

DRIVER’S LICENSE
- Must have valid driver’s license.
- Must have clean driving record, satisfactory to Tech Systems’ automobile insurance carrier E.

PHYSICAL DEMANDS AND WORKING CONDITIONS
- Job duties are performed at client sites. The job does require regular physical activity, including, but not limited to, walking, standing, sitting, climbing, stooping, lifting objects weighing up to 50 pounds, occasionally lifting objects weighing in excess of 50 pounds, and using hands to manipulate, install, or disassemble objects. Job duties may involve exposure to some hazards, such as electricity, electrical wiring, and other similar conditions. The job requires driving and other travel.

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