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Inside Sales Representative

1 month ago

Edmonton, Canada Shurseal a division of Westbrand Industries Full time

**Responsibilities**:

- Provide pricing and inventory information to customers with diligent follow-up.
- Process and enter customer orders with detailed specifications into computer system.
- Support Outside Sales Reps in processing quotes, orders and other requirements at all stages of the sales cycle, opening new accounts and entering orders into our system.
- Provide best in class customer service and help resolve customer issues and requests in a timely manner, maintaining knowledge base on current and new service capabilities.
- Perform other support duties as required.

Qualifications:

- Ability to consistently deliver exceptional customer service in a fast-paced environment. A team player with a "can do" attitude.
- Strong written and verbal communication skills, excellent interpersonal skills and an ability to work with diverse groups of people.
- Excellent computer skills including MS Word, MS Excel and ability to adapt quickly to new software programs.
- Excellent time management skills with the ability to balance multiple priorities with high attention to detail.
- Highly motivated with a desire to be successful. Willingness to gain advance knowledge of all Westbrand products and services.

- 8 hours per day

**Salary**: Commensurate with experience

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

**BEHAVIOURAL TRAITS**:

- Team player with a positive and professional attitude and a learn-it-all and growth mindset.
- Willingness to adapt to changing business environments and multi-task.
- Ability to work alone, as a team and with others when required.
- Strong attention to detail, accuracy, excellent follow-up and problem-solving skills, exceptional judgment skills, and proactively takes initiative, driving results.

**EDUCATION AND EXPERIENCE REQUIREMENTS**:

- Minimum 3 to 5 years in Gaskets and Seals related industry.
- Post secondary in marketing, sales, or trades will be an asset.

**About the Opportunity**:
The **Inside Sales Representative** is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects.

**Work Location**: South Central Edmonton

**What are the Key Accountabilities?**
- **Customer Focused. **Providing excellent attention to detail is key for this role as building customer relations through product quotations and sales is imperative.
- **Strong Multi-tasker.** This role will require you to juggle through a number of client requests and being able to meet competing timelines.
- **Collaborative Communicator.** Communication is essential for this role both verbally and written with our customers and being able to follow up in a timely manner.
- **Highly Organized.** Being organized is key due to the high volume of customer requests that will require you to adjust and work through interruptions.
- **Comfortable with Technology.** This role requires using the phone and computer to follow up on the customer's request and must be able to sit at a desk for 4+ hours per day.

If you believe your skillset matches the above description and are an enthusiastic, innovative, passionate and energetic individual we would like to hear from you.

**Salary**: $50,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- EDMONTON, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales/customer service in gaskets and seals: 3 years (required)

Work Location: In person

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