Parking Operations Administrator

3 weeks ago

Markham, Canada City of Markham Full time

The City of Markham is proud to be recognized for the 3rd consecutive year as one of Canada’s Best Employers, and ranked in the top three for Government Services by Forbes and Statista Inc The City of Markham is a dynamic and change-oriented leader that stands out from other Canadian municipalities. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as much as for our fiscal accountability. More than 353,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

**Join us and make a lasting difference**

Applications are now being accepted for the temporary full time (6 months) position of **Parking Operations Administrator** in the By-Law and Regulatory Services Department, Corporate Services Commission. To apply, please submit your resume and cover letter online by **September 11, 2023.**

**Note**:This position will require on site work.**

**Job Summary**:
Reporting to the Parking Operations Supervisor, you will be responsible for the office and system administration of the Parking Operations Program.

**Job Duties**:

- Office Administration
- The data entry and processing of penalty notices in accordance with the Administrative Monetary Penalty System (AMPS)
- Internal and external customer support on penalty notices and the City’s parking operations program
- Preparing reports and summaries related to parking enforcement, permit sales and parking related revenues
- Principal contact for the Contact Centre by responding to customer complaints and enquires and dispatching of calls to officers
- Administer monthly overnight parking permits and other parking relates permits
- Initiate and assist with development and maintenance of by-laws and procedural documents
- Deliver training to staff
- Coordinate staffing and assist with operation of the Screening office
- Coordinate parking enforcement services by private security agencies
- Preparation of screening schedule, hearing documents and attendance during hearings to provide administrative support when necessary
- Coordinate work of part-time staff and, participate on Parking Control Management Team
- System Administration
- Liaison with vendor for system maintenance and upgrade tasks
- Ensure accurate and complete handheld and system downloads and troubleshooting; maintain parking system databases

**Job Requirements**:

- Community College diploma in municipal law enforcement or a related program
- Three to five year’s related experience in parking operations or administration
- Working knowledge of the Provincial Offences Act/AMPS and parking offences
- Experience in development and delivery of training programs; ability to maintain, protect and work with confidential information.

**Core Behaviours**
- ** Service Excellence**:Meets or exceeds service standards when interacting with customers in the community and in the organization.
- ** Change & Innovation**: Responds positively and professionally to change and helps others through change.
- ** Teamwork & Relationship Building**:Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
- ** Communication**: Communicates in a clear, professional and respectful way; demonstrates active listening.
- ** Accountable & Results Oriented**: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
- ** Management & Leadership**:Demonstrates self-management, professionalism and engagement; leads by example.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

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