Customer Experience Associate

6 months ago

Richmond Hill, Canada TD Bank Full time

**Customer Experience Associate (Mandarin/Cantonese)**:

- 416326BR

**Job Category - Primary**
- Retail Banking - Customer Service

**Work Location**
- 220 Commerce Valley Drive West Richmond Hill Retail, 2890 Major Mackenzie Drive, Unit 1, 2900 Steeles Avenue East, Unit 35, 4630 Highway 7, 5261 Highway 7, #B101, 550 Highway #7 East Unit 55, 7077 Kennedy Road Retail, 7085 Woodbine Avenue, 7670 Markham Road, 80 Copper Creek Drive, 8601 Warden Avenue, 9225 9th Line, 9255 Woodbine Avenue, 9600 McCowan Road, 9970 Kennedy Road

**Employment Type**
- Regular

**City**
- Markham, Richmond Hill, Thornhill

**Time Type**
- Part Time

**Province/State**
- Ontario

**Hours**
- 15

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

In this role, you will:

- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

**Job Requirements**
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

**Additional Information**
- Mandarin/Cantonese is an asset.

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward

  • Customer Experience Ambassador

    3 weeks ago

    Richmond Hill, Ontario, Canada TD Bank Full time

    We are seeking a highly skilled Customer Experience Associate to join our team at TD Bank. As a Customer Experience Associate, you will be responsible for delivering exceptional customer service and ensuring that every customer interaction is a positive one.Company OverviewTD Bank is one of the world's leading global financial institutions and is committed...

  • Customer Experience Associate

    1 month ago

    Richmond Hill, Canada TD Bank Full time

    **Work Location**: Richmond Hill, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Specialist

    4 weeks ago

    Richmond Hill, Ontario, Canada Savers Value Village Full time

    About UsAt Savers / Value Village, we champion reuse and inspire a future where secondhand is second nature. We are the largest for-profit thrift operators in the United States, Canada, and Australia, offering value-priced pre-owned clothing, accessories, and household goods. Our mission is to redirect billions of pounds of used items away from landfills and...

  • Customer Experience Associate

    3 weeks ago

    Richmond, British Columbia, Canada Coca-Cola Canada Bottling Limited Full time

    OverviewCoca-Cola Canada Bottling Limited is a leading beverage company that values its people and the community it serves. As a Customer Experience Associate, you will play a key role in ensuring our customers have an exceptional experience with our products.About UsProudly Canadian and independently owned, we are a business that encompasses over 5,800...

  • Customer Experience Associate

    7 months ago

    Richmond, Canada TD Bank Full time

    **Customer Experience Associate**: - 418416BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 5991 #3 Road **Employment Type** - Regular **City** - Richmond **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    7 months ago

    Richmond, Canada TD Bank Full time

    **Customer Experience Associate**: - 416956BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1505-4777 McClelland Road **Employment Type** - Regular **City** - Richmond **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Representative

    2 months ago

    Richmond Hill, Canada Parkland Corporation Full time

    **Competitive Benefits. Meaningful Extras. Unmatched Value.** - A place where you can take your career in the direction you want to grow and go **The Opportunity**: **Responsibilities**: - Open and manage existing customer accounts by recording and maintaining account information - Answers a high volume of customer calls and achieve Service Level of 85% -...

  • Customer Experience Associate Position

    3 weeks ago

    Richmond Hill, Ontario, Canada TD Bank Full time

    At TD Bank, we strive to build long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.We are seeking an Operational Banking Expertise professional to join our team at Richmond Hill, Ontario, Canada. This role offers an estimated...

  • Director, Customer Experience

    6 months ago

    Richmond Hill, Canada Global Industrial Full time

    **Global Industrial**: **Corporate Overview** For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people...

  • Director, Customer Experience

    4 months ago

    Richmond Hill, Canada Global Industrial Full time

    **Global Industrial**: **Corporate Overview** For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people...

  • Director, Customer Experience

    7 months ago

    Richmond Hill, Canada Global Industrial Full time

    Corporate Overview For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color...

  • Customer Experience Representative

    2 months ago

    Richmond Hill, Canada Ultramar Full time

    Description Competitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and goThe Opportunity:The Customer Experience Representative (CXR) is responsible for responding and resolving customer inquiries across multiple channels (phone, email, social, chat). Responsibilities:Open and...

  • Customer Operations Associate

    6 months ago

    Richmond Hill, Canada Johnson Controls Full time

    **Unleash your potential with the Johnson Controls team!**: As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. **Join our winning team and pave the way for a bright future. **With our extensive reach across various industries worldwide, our teams...

  • Customer Service Associate

    5 months ago

    Richmond Hill, Canada Savers Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Experience Associate

    7 months ago

    Richmond, Canada TD Bank Full time

    **Customer Experience Associate -Cantonese and or Mandarin an Asset**: - 426062BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - Unit #140 - 7488 Lansdowne Road, Richmond **Employment Type** - Regular **City** - Richmond **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace...

  • Customer Experience Associate

    6 months ago

    Richmond, Canada TD Bank Full time

    **Work Location**: Richmond, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Associate

    2 months ago

    Richmond, Canada TD Bank Full time

    **Work Location**: Richmond, British Columbia, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **KEY ACCOUNTABILITIES** **CUSTOMER** - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer...

  • Omni Customer Fulfillment Associate

    1 month ago

    Richmond Hill, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Experience Associate

    3 weeks ago

    Richmond, Canada TD Bank Full time

    **Work Location**: **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information...

  • Customer Experience Associate

    1 month ago

    Richmond, Canada TD Bank Full time

    **Work Location**: Richmond, British Columbia, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer...