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Service Advisor

4 weeks ago

Halifax, Canada Steele Mitsubishi Full time

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike.

**Steele Mitsubishi**is seeking a** Service Advisor**to join our team

As a **Service Advisor** with** Steele Mitsubishi**, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers, assessing vehicle issues, providing cost estimates, and coordinating service appointments. If you have strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction, this role presents a fantastic opportunity to excel in the automotive service industry.

**Hourly Wage Range: $19.15 - $22.45, plus performance bonus**

**Responsibilities include but are not limited to**:

- Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develop estimates by costing materials, supplies, and labor
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns
- Maintain automotive records by recording problems and corrective actions planned
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications
- Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

**Requirements**:

- At least two years of customer service experience
- Previous experience in an Automotive Service Advisor role is considered an asset
- Strong interpersonal skills: a good listener who can cultivate relationships
- Excellent communication skills
- Ability to work in a team-driven environment
- Good organization and learning skills
- Valid driver’s license with acceptable driver's abstract

**Why Join Us?**
- **Competitive Compensation**: Enjoy a comprehensive compensation package with an annual wage review to ensure you’re always rewarded for your hard work.
- **Flexible Health & Dental Plans**: Choose from 6 cost-shared options designed to meet your unique needs.
- **Enhanced Benefits**: Access Telehealth, Mental Health Support, and Employee & Family Assistance Program (EFAP) for your well-being.
- **Retirement Savings Plan**: Secure your future with employer matching contributions—up to 4% after 5 years, increasing to 5%.
- **Career Growth & Development**: Unlock opportunities for career advancement and professional development within a supportive team and thriving organization.
- **Exclusive Employee Discounts**: Save on vehicle purchases, parts, and services across all our locations.
- **A Safe & Inclusive Environment**: Work in a dynamic, inclusive culture where safety, respect, and collaboration are at the core of everything we do.
- **Need a new pair of work boots?** We've got you covered with up to** $375 in reimbursement**—**no waiting required**

**Why Choose Steele Auto Group?**

Steele Auto Group is more than a workplace—it's a community where your skills are valued, and your potential is limitless. We prioritize internal promotion and believe in growing our talent from within. Every team member contributes to our success, and we're committed to providing a fair and inclusive opportunity for all applicants.

**Join our team today**

**We look forward to meeting you