Service Advisor

1 month ago

Halifax, Canada All EV Halifax Full time

**All EV Halifax is seeking a Service Advisor to join our growing team.**

As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employee and Family Assistance program offers a portfolio of healthcare services to keep you and your family healthy. As Atlantic Canadas Largest Automotive Dealer Group, we offer an industry-leading retirement savings plan with employer match and opportunities for growth and advancement to support our employees' futures.

As Service Advisor, you are the dealership’s front-line client relations and service representative. Your reliable communication skills enable you to explain vehicle diagnosis and recommended necessary service work to prolong vehicle longevity based on your communication with the technicians.

**Responsibilities include but are not limited to**:

- Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems.
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labour.
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, and answering questions and concerns.
- Maintain automotive records by recording problems and corrective actions planned.
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

**Requirements**:

- At least three years customer service experience
- Previous experience in an Automotive Service Advisor role is considered an asset
- Strong interpersonal skills: a good listener who can cultivate relationships.
- Excellent communication skills
- Ability to work in a team-driven environment.
- Good organization and learning skills.
- Valid driver’s license with acceptable driver's abstract

**Why Steele Auto?**
- Competitive compensation package with flexible health and dental plans
- Virtual healthcare and mental health/wellness support programs
- Employee and Family Assistance Program
- Industry-leading company matches RRSP program
- Opportunities for career growth and advancement
- A safe, inclusive, and dynamic work environment

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