Program Manager, Oncology Outpatient Clinic

3 weeks ago


Vancouver, Canada PHSA Full time

**Program Manager, Oncology Outpatient Clinic**

BC Children’s Hospital

Vancouver BC

**What you’ll do**
- Direct the strategic planning process and coordinate the process of operational planning across the Program. Integrate specific goals and objectives into the activities of the clinical services ensuring linkages with individual performance plans, and quality management initiatives. Communicate program and unit strategic direction incorporating Provincial Health Services Authority (PHSA) and Children’s & Women’s (C&W) vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
- Prepare, monitor, and analyze staffing, and operating, and capital budgets for the service delivery cost centres in collaboration with Program and Professional Discipline leadership. Allocate and manage available resources within these budgets to ensure the delivery of interprofessional services within the Program. Collaborate in the development of the program budget to complement strategic directions within existing fiscal constraints and uses best utilization methods to monitor and adhere to allocated budget. Develop effective and efficient practices and processes to measure use of resources and the quality of care rendered within the allocated budget.
- Manage service area operations by assessing and monitoring staff/patient ratios and supplies based on patient acuity and staff skill level. Approve adjustments to staffing levels to meet patient/family needs. Define an effective workforce plan for Program in collaboration with key partners and stakeholders that ensures the availability of adequate staff within the context of operational demands and environmental and resource constraints.
- Develop a plan for staffing within the Program in collaboration with the appropriate Professional Practice Leader and nursing leadership, and participate in the interview and selection process for interprofessional and support staff.
- Implement performance management processes in an interdisciplinary team environment. Ensure that probationary and annual reviews are completed for all Program staff, working in collaboration with Nursing Leadership and Professional Practice Leaders. Support peer review by care team and program staff.
- Lead Program service development and planning activities through work groups and projects, and monitor progress and outcomes. Initiate, recommend, implement and evaluate objectives, policies and procedures, and standards of practice related to patient and family care together with various resources including nursing leadership and Professional Practice Leaders
- Monitor quality outcomes, and assist in the development of methodologies, quality indicators, evidence based outcomes, and accreditation and audit activities in conjunction with the Medical Director and Senior Director, Operations. Oversee risk management activities in collaboration with the Management team. Lead the incident review process, following up on incident reports (patients, families and staff), and communicating outcomes and subsequent practice changes. Include the Professional Practice Leader in incidents involving professional services staff.

**What you bring**
- A level of education, training and experience equivalent to a Masters Degree in Nursing or a healthcare related degree from an accredited University, plus a minimum of seven (7) years recent related clinical experience. This will include two (2) years working in a managerial/leadership capacity.
- Current registration/membership with the British Columbia College of Nurses & Midwives (BCCNM) or the appropriate recognized professional association.

You will have the ability to:

- Strong skills in operations management.
- Demonstrated ability to lead teams and to promote teamwork.
- Ability to prioritize and manage multiple tasks and projects. Demonstrated understanding and experience of quality assurance process, operational planning and program development.
- Demonstrated ability, both written and oral, to communicate effectively with patients, families and staff.
- Demonstrated problem resolution and critical thinking skills.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health,



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