Client Services Team Lead

3 weeks ago

Dundas, Canada Worksite Safety Full time

**Position: Client Services Team Lead**
**Employment: Full-time (40 Hours/Week)**
**Location: Dundas, ON - In Office**

We’re looking for an enthusiastic Client Services Team Lead who is **passionate about amazing customer service and building a great team environment.** If you love helping people both enjoy their work lives and be successful in their roles, then this role is for you

The Client Services Team Lead will oversee the client services associates and provided continued quality assurance of this growing team. to deliver surprisingly helpful and friendly customer interactions, and assists with product education and browser-based navigation support as needed. Through a deep understanding and knowledge of our products, as well as a genuine altruism, this role will ensure that the customer’s journey, as well as the Client Services Associates’ work experience, is a fantastic one

Based out of the **Dundas, ON head office**, this full-time role works Monday to Friday.

As a Client Services Team Lead you could expect to:

- Assign responsibilities to the team and assign work as needed
- Recruit, onboard and providing continued training to the client services team
- Manage the digital knowledge base and identify any deficits and training needed
- Review customer-team interactions and ensure team has the skills and guidance needed for success
- Assist with basic technical support related to Worksite’s online training courses
- Register customers in instructor-led training held at Worksite locations across Canada
- Follow up with existing clients to support them with any questions about their training purchases
- Explore customer needs through conversation and build rapport
- Identify areas to improve customer experience based on customer feedback and your own observations

**About You**

You’ll be a perfect fit for this energetic team if:

- You enjoy being on a team, giving feedback and working towards shared goals
- You love talking with customers and colleagues alike, learning what they need, and helping them find a solution
- You think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients are happy
- You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.

You’ll need to bring:

- Experience having direct reports and playing an active role in bringing about individual, team and company success.
- Experience in a relationship-centric communications-based role such as customer service or technical support
- Experience with a CRM and/or client support system (Zendesk preferred)
- Strong verbal and written communication skills
- Able to legally work in Canada

Why a career at Worksite is for you:

- Competitive hourly rate
- Three weeks' paid vacation
- Health benefits package including $2000 per year in health spending allowances
- Collaborative and exciting work environment
- Ongoing opportunities for learning
- Working on an awesome team with a great company culture

If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply, however, only those selected for further consideration will be contacted.

About Worksite
Worksite is one of Canada’s leading providers of occupational health and safety services, and was listed on the Growth 500 as one of Canada's Fastest Growing Companies for the third consecutive year in 2020 by Canadian Business and Maclean's.

We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor led training, and safety products.

Worksite Values
- Building Together_ - We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result. We are stronger when we are all-in as one team.
- Growing Through Experimentation_ - We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.
- Being Surprisingly Helpful_ - We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.
- Enjoying our Work Life_ - Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.

  • Client Services Team Lead

    1 month ago

    Dundas, Canada Worksite Safety Full time

    **Position: Client Services Team Lead** **Employment: Full-time (40 Hours/Week)** **Location: Dundas, ON - In Office** We’re looking for an enthusiastic Client Services Team Lead who is **passionate about amazing customer service and building a great team environment.** If you love helping people both enjoy their work lives and be successful in their...

  • Client Services Associate

    24 hours ago

    Dundas, Canada Worksite Safety Full time

    **Position: Client Services Associate** **Employment: Full-time (40 Hours/Week)** **Location: Dundas, ON Head Office (In Office/Hybrid/Remote)** **Salary: $45,000** We’re looking for an enthusiastic Client Services Associate who is **self-motivated and passionate about amazing customer service**. If you love talking to people, solving problems and...

  • Client Services Associate

    24 hours ago

    Dundas, Canada Worksite Safety Full time

    **Position: Client Services Associate (Bilingual)** **Employment: Full-time (40 Hours/Week)** **Location: Dundas, ON Head Office (In Office/Hybrid/Remote)** **Salary: $52,000** We’re looking for an enthusiastic Client Services Associate who is **self-motivated, passionate about amazing customer service and fully fluent in French**. If you love talking...

  • Client Advisor

    6 days ago

    Dundas, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer...

  • Client Advisor Intern

    7 days ago

    Dundas, Canada RBC - Royal Bank Full time

    Job SummaryJob Description*Client Advisor Role is located in Alexandria, Ontario.*What is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have...

  • Creative Services Production Editor

    1 month ago

    Dundas, Canada CHCH TV Full time

    The following is a paraphrase of the primary functions and does not outline all of the duties and responsibilities for this position: - Alongside Creative Services colleagues, develop original, cutting-edge video and multimedia advertising for internal & external stakeholders: - B2B Clients of CHCH TV - CHCH TV Marketing - CHCH News - Other Channel Zero...

  • Client Advisor

    5 days ago

    North Dundas, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service...

  • Client Advisor

    2 days ago

    NORTH DUNDAS, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer...

  • Client Advisor

    6 days ago

    North Dundas, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer...

  • Service Manager

    7 days ago

    Dundas, Canada WPE Equipment Full time

    Service Manager at WPE Landscape Equipment **Company Description**: WPE Landscape Equipment is a leading provider of high-quality landscape equipment, serving professionals and homeowners alike. We are committed to delivering exceptional products and services to our customers. **Position Overview**: **Key Responsibilities**: - Manage the day-to-day...

  • Client Advisor Intern

    7 days ago

    North Dundas, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service...

  • Client Advisor Intern

    6 days ago

    North Dundas, Canada Royal Bank of Canada> Full time

    Job SummaryJob Description*Client Advisor Role is located in Alexandria, Ontario.*What is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have...

  • Project Coordinator

    7 days ago

    Dundas, Canada Anderson Therapy Services Full time

    **Summary** The Project Coordinator will be responsible for the planning, scheduling, monitoring and delivery oversight of all community related programs, projects, and initiatives. Reporting to the QA/Program Delivery Manager, they will collaborate cross functionally and be the internal integrator of all community projects ensuring that all services,...

  • Customer Service Agent

    1 month ago

    Dundas, Canada T.Litzen Sports Ltd Full time

    Education: College/CEGEP - Experience: Experience an asset - or equivalent experience **Work setting**: - Retail/wholesale establishment/distribution centre **Tasks**: - Access and process information - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Explain the type and cost of services offered - Issue...

  • Customer Service Agent

    1 month ago

    Dundas, Canada T.Litzen Sports Ltd Full time

    Education: College/CEGEP - Experience: Experience an asset - or equivalent experience **Work setting**: - Retail/wholesale establishment/distribution centre **Tasks**: - Access and process information - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Explain the type and cost of services offered - Issue...

  • Tractor Operator

    5 days ago

    Dundas, Canada Bartels Environmental Services INC Full time

    **Job Location home base is in Dundas, Ontario** **Bartels Environmental Services Inc.,** Ontario’s premier sustainable solution for soil nutrient management requirements, is seeking experienced and skilled **Tractor Operator (John Deere - Field Application) **to join our team. This role is well compensated and a key member of the team. Bartels...

  • Tractor Operator

    4 weeks ago

    Dundas, Canada Bartels Environmental Services INC Full time

    **Job Location home base is in Dundas, Ontario** **Bartels Environmental Services Inc.,** Ontario’s premier sustainable solution for soil nutrient management requirements, is seeking experienced and skilled **Tractor Operator (John Deere - Field Application) **to join our team. This role is well compensated and a key member of the team. Bartels...

  • Tractor Operator

    4 weeks ago

    Dundas, Canada Bartels Environmental Services INC Full time

    **Job Location home base is in Dundas, Ontario** **Bartels Environmental Services Inc.,** Ontario’s premier sustainable solution for soil nutrient management requirements, is seeking experienced and skilled **Tractor Operator (John Deere - Field Application) **to join our team. This role is well compensated and a key member of the team. Bartels...

  • Sales Representative

    1 month ago

    Dundas, Canada Metalogics Full time

    **About us** **Job Summary**: **Role & Responsibilities**: - Prospecting clients to evaluate their scrap metal management program and to demonstrate the features and benefits our services provide. - Effectively use sales tools and programs to achieve established key performance metrics. - Developing and entering quotes and orders in the sales system in...

  • Sales Manager

    1 month ago

    Dundas, Canada WPE Equipment Full time

    Overview: We are seeking a highly motivated and experienced Sales Manager to join our team. As a Sales Manager, you will be responsible for leading and managing a team of sales professionals to achieve sales targets and drive business growth. This is a great opportunity for someone who is passionate about sales, has strong leadership skills, and thrives in a...