User Support Technician

4 weeks ago

Brossard, Canada BROKOU INC. Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 3 years to less than 5 years
- or equivalent experience
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
**Computer and technology knowledge**:

- Device drivers
- Networking software
- Networking hardware
- Intranet
- Internet
- MS Windows
**Sales experience**:

- Call centre
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Ability to multitask
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Health benefits**:

- Dental plan
- Health care plan
**Financial benefits**:

- Bonus
**Long term benefits**:

- Other benefits
**Other benefits**:

- Learning/training paid by employer
- Work Term: Temporary
- Work Language: French
- Hours: 35 hours per week

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