Order Management Specialist

3 weeks ago

Montréal, Canada Cytiva Full time

#LI-DC1

Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do
The Order Management Specialist is responsible for functions within the Order Management department which include processing orders for company products, expediting and coordinating flow of work within or between internal departments, and reviewing agreements or proposed agreements for conformity to company rates, rules, and regulations. This position reports to the Order Management Managers for the department.
Has developed specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience
Achieve outstanding ‘Customer Experience’ services by investigation and responding to external and internal inquiries or issues in a timely manner
Completes work with a limited degree of supervision.
Is skilled in a range of processes, procedures, and systems to carry out assigned tasks or have developed deep skills in a multiple area within Order Management Team
Pursue continuous improvement initiatives
Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures
Participates in department, cross functional or special customer projects and events
Demonstrates basic problem-solving skills through investigative approach
Uses knowledge of how the team integrates with others to accomplish the team objectives
Ability to review and comprehend customer sales agreements, proposals, purchase orders, and related information
Excellent data entry skills to quickly and accurately review and input data
Ability to work well under pressure, effectively manage priorities, and maintain professionalism during stressful situations
Acts as escalation focal point for customers, working closely with cross functional departments
Responds to customer requests and order-related inquiries, and addresses customer satisfaction issues

**Ensures order requests, follow company policies and practices**: Verify pricing, terms, and other items, assists in-process troubleshooting as required
Helps to coordinate activities which require special handling to ensure delivery commitments are met, communicates order status, and related items as required.
Drives resolutions to issues which delay order shipments and meet on time delivery
Effectively engage with external customers and partners, lenders and internal departments including shipping, finance, materials, technical support, service, sales and marketing, legal, and other departments as business needs require
Provide customer related reports to management, sales and customer as needed/required
Strong ability to follow procedural guidelines and respond to and/or research customer concerns / inquiries with urgency and accuracy
Strong written and verbal communication skills Who You Are
High School Diploma
1-2 years of related work experience
Excellent communication and presentation skills
Bilingual in both English and French

**Preferred Qualifications**:
Knowledge of Microsoft office (preferred)
Knowledge SAP, Salesforce, ERP Systems (preferred)
GHX/EDI (preferred)
Experience with call center technology - (i.e. Anywhere 365) (a plus)
Working knowledge of trade compliance and working with Custom’s desirable
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wo

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