![Samuel, Son & Co., Limited](https://media.trabajo.org/img/noimg.jpg)
Manager, Assembly
1 month ago
**Your Impact**
As a key member of the Management team, you are critical to providing technical expertise during the design and assembly phase and providing service and customer support after installation. Your ability to respond quickly and assess customer needs is key to lasting relationships with our customers.
**What You’ll Be Doing**
- Attends design reviews to validate design for manufacturability
- Analyze post-installation customer’s needs and make recommendations for resource requirement
- Be a technical resource for our management team; able to work with teams when technical problems arise particularly during the build phase.
- Attends biweekly production meetings prepared to provide updates on service requirements and to determine the level of support required for ongoing projects
- Provide required information and detailed quotations for items that do not fall under warranty
- Work with other department managers and Customer Service Coordinator to ensure resources are assigned for service when required.
- Work closely with the Customer Service Coordinator to promptly respond to customer needs.
- Assist the Manager, PMO with department improvement initiatives and help to establish and develop an industry-leading service department
- With the help of the Customer Service coordinator, order and follow up on purchased and manufactured parts and make recommendations to repair/replace only when necessary
- Provide training to customers when required
- Coordinate with suppliers and vendors to have equipment serviced at customer sites
- Ensure required service reports and other documentation is completed as required Collects data and uses metrics to measure and track performance; manages communication of departmental dashboards for metrics
**You’ll Be Great At**
- Minimum experience of 10 years building and debugging advanced Industrial Automation equipment.
- High technical aptitude with a strong understanding of PLC, robotics, control systems, and machine operation including pneumatics and hydraulics, with a minimum of 10 years of hands-on experience
- Superior attention to detail, problem-solving and organizational skills
- Effective in time management with the ability to prioritize and work under pressure within strict time restraints
- Strong experience in customer service with a history of going that extra mile to ensure customer satisfaction
- Experience leading and managing resources
- Proactive, can-do attitude
- Experience scheduling and planning resources on multiple, concurrent project is strongly desired
- Excellent written and verbal communication skills in the English language
- Excellent knowledge of MS Word, Excel, MRP system Knowledge of MS Project, Inventor, SolidWorks, AutoCad Electrical are an asset
**Level of Autonomy and Authority**
- Works without detailed supervision.
- May guide and monitor the work of other staff working on a project basis
- Provides input and makes recommendations to management in areas of improvement Will support other projects from time to time including installation of automated equipment on customer sites, customer service and training
**Key Requirements**
- Post-Secondary education within engineering including electrical or mechanical engineering or related discipline
- Must have a valid passport and driver’s license, as well as the ability to travel to customer sites both locally and internationally
- Must be available to travel for periods of up to 2 weeks
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