Team Assistant, Chta

4 weeks ago

Waterloo, Canada Home and Community Care Support Services Full time

**Job Description**:
**TEAM ASSISTANT, CHTA (HOSPITAL ON-SITE COVERAGE)**

**POSITION TITLE**: Team Assistant, CHTA (Hospital On-Site Coverage)

**REPORTS TO**: Manager, Patient Services

**POSITION STATUS**: Permanent, Full-Time

**DIVISION / DEPARTMENT**: Patient Services

**LOCATION**:Waterloo (May require some onsite days at different hospitals)

**COMPETITION NUMBER**:23-C-010

**POSTING DATE**:April 12, 2023

**CLOSING DATE**:4:30 pm, April 19, 2023

**_
CARE AND BE CARED FOR - THIS IS YOUR HOME_**:
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a **Team Assistant**, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

**What will you do?**
- Provide administrative support to Guelph, Cambridge and Wellington Hospice Palliative Care (HPC) team: 10 Physicians, 5 Nurse Practitioners and Clinical Nurse
- Provide administrative coverage for Kitchener-Waterloo HPC team during vacation and unplanned absences
- Creating medical charts for Physicians and Nurse Practitioners in PSS EMR
- Managing high volume of incoming faxes and phone calls
- Collecting medical history from various databases (Clinical Connect), NPs/Physicians, and service providers to create patient charts
- Input patients into Excel Spreadsheet (Guelph only)
- Daily uploading of lab reports (KW only)
- Transitioning medical orders from the Home and Community Care Support Services into PSS and vice versa
- Liaise with Hospice to send information for patient admissions
- Creating weekly caseload reports
- With direction from Coordinators, sending Service Offers for NP service
- Updating and maintaining current client information and records in CHRIS database, including client’s service bookings
- Completing clinician requests to obtain patient test results
- Supporting Homeless and Vulnerably housed patients
- tracking down health history
- Uploading NP notes to Meditech
- Assembling and maintaining files of pertinent client information; verifying that all relevant documents have been completed and filed as per direction from HPC Nurse and MDs/NPs
- Booking home visits and client conferences as needed, as guided by NPs/MDs
- Completing tasks and documentation within CHRIS including but not limited to: generating reports and labels from CHRIS
- Securing and/or shredding confidential documents as required
- Transcribing, copying and distributing letters, memos and conference reports using word processing software and other equipment
- Training in Palliative Team Assistant role to support cross coverage for the palliative program
- Other duties as required.

**What must you have?**
- Successful completion of grade 12, plus an additional program of up to one year in duration
- Two to three years of relevant administrative office experience
- Knowledge or experience in medical terminology an asset
- Understanding of available community resources, services and the roles of health care professionals, hospital and support workers
- Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills
- Able to communicate effectively in both oral and written formats with internal staff and external clients
- Knowledge of office systems, procedures and business practices
- Requires intermediate Excel skills
- Able to relate effectively with sensitivity, tact and discretion to clients, family members, staff and the public, along with ability to maintain confidentiality
- Accurate keyboarding/data-entry skills
- Excellent organizational skills and ability to work independently with mínimal supervision
- Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
- Excellent oral and written communication skills, including strong listening skills
- Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs

We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

**What would give you the edge?**
- A college diploma in the health or social services field, or business/office administration
- Familiarity with medical terminology, and office administrative procedures/concepts
- Knowledge of services provided by Home and Community Care Support Services
- Ability to speak French or another second language

**What do we offer?**

**We kn

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