Privacy and Compliance Manager

7 months ago

Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

Company Description

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a:
**Privacy and Compliance Manager**

**Job Description**:

- Develop and execute the strategic direction of OGC’s privacy program, ensuring compliance with applicable data protection legislation and industry best practices.
- Provide expert privacy advice and recommendations to all levels of leadership and business, ensuring compliance with privacy standards, policy, and legislation.
- Develop and implement OGC’s privacy training program and promote a culture of privacy through employee awareness of OGC privacy standards.
- Lead and is responsible for the investigation of privacy incidents, managing the incident response plan, mitigating risk, and recommending corrective actions to prevent recurrence through post-incident review.
- Responsible for privacy risk reviews of third party service providers.
- Ensures organizational compliance with the Accessibility for Ontarians with Disabilities Act.
- Support the Director, Data Privacy, Risk and Compliance by identifying and escalating significant privacy issues and/or risks for prompt resolution.
- Develop and maintain oversight mechanisms and/or audits to monitor and verify compliance with privacy protocols and related legal and regulatory obligations.
- Develop and enhance privacy management program metrics, monitoring activities and trends and continuously contribute to improving information and privacy practices.
- Collaborate with the Technology and Information Security Teams to develop and improve data security standards and governance on emerging technologies.
- Collaborate with and support operational risk management to mitigate organizational risks and improve business resiliency.
- Leads the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals, offering job coaching, training, motivation, and support to help employees meet objectives and quality requirements, reviewing progress, and offering feedback as required.

**Qualifications**:

- A university degree or college diploma in business or a related field.
- Minimum 3-5 years’ experience as a privacy manager, or in a senior privacy lead role, preferably within an insurance or financial services organization.
- Excellent verbal and written communication skills with the ability to communicate technical and legal information effectively and clearly to all levels of the organization and leadership forums.
- Excellent analytical and problem solving skills.
- Demonstrated ability to collaborate effectively with all levels of internal and external stakeholders to achieve privacy compliance requirements.
- Excellent time management and organizational skills to manage multiple accountabilities and priorities.
- Innovative and a self-starter with good research, analysis and report writing abilities meeting quality standards and deadlines and able to develop and implement new policies and practices.
- A CRM designation is considered an asset.
- The ability to communicate in French (verbal and written) is considered an asset.

Additional Information
**What we offer**:

- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options
- Opportunities for advancement
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._

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