UX Project Manager

5 months ago

Québec, Canada Nestle Operational Services Worldwide SA Full time

**Position Snapshot**
**Business area**:Nespresso
**Location**: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3;
**Hybrid Position**

**A little bit about us**
Our story began 30 years ago with a simple but revolutionary idea: to create the perfect cup of coffee. Nestlé Nespresso has become an international benchmark for the highest quality coffee and an iconic
symbol of refined elegance. We are now present in over 60 countries and our team has grown to well over 10500 employees. Nespresso Canada continues to drive momentum and innovation in its market segment, and in North America, we're just getting started.

**What to Expect**:
The eCommerce UX Project Manager will be responsible for the continuous optimization of the B2C and OOH eBoutiques' online experience and customer journey to deliver upon customer satisfaction targets. You work closely with the eCommerce analyst for the definition of user experience and e-merchandising, A/B test hypothesis and scenarios to improve the eCommerce channel new member acquisition & sales performance and the customer satisfaction scores.

**A day in the life**:
**Lead execution of HQ performance optimization roadmap (upper/lower funnel optimizations)**
- Execute key feature updates: rollouts, specifically those tied to Club Member, Delivery Services (i.e. Easy Order upgrades, Store Locator, Shipping Options, etc.), providing strategic, technical, and project management support to the eCommerce Operations team
- Work across key stakeholder groups including HQ, Marketing, CRM, IS/IT and CRC to ensure flawless planning, execution and maintenance of key features

**Accountable for Best-in-class User Experience**
- Act as the market expert on usability best practices on-site, guiding the eCommerce team in the implementation and enforcement of those guidelines and best practices.
- Personalize the Nespresso on-line journeys to Prospects and CM’s to accelerate B2C conversion through the funnel and B2B leads, accounts hand in hand with the Analytics team
- Gather and implement customer insights and data to increase conversion through the funnel, by working closely with Data & Insights team
- Identify and improve all OMNI projects (live chat, pick up services etc.)

**Support operations team in projects and updates**
- Liaise with local IT/IS manager to follow-up on test and production incidents monitored eCommerce platforms
- Escalate any major issue affecting conversion rate, new member activation, or availability of the products or the platforms

**Responsible of new platforms rollout and of regular reports on UX trends**
- Manage campaigns integration, new features implementation and platform roll-out
- Monitor digital technical trends, new features and/or technology to stay on top of digital innovation.

**Role Requirements**
- Bachelor’s degree or College Diploma in Design, Computer Science, a related field, or equivalent practical experience
- Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and or worldwide.
- Minimum of 3 years’ experience in website, mobile, eCommerce platforms management & project management in B2C market
- Experience in website management, content management, merchandising, A/B testing & personalization
- Strong knowledge in SEO optimization and industry standard design tools e.g. Figma

**Preferred Skills**
- Ability to build relationships with colleagues internally and externally
- Excellent communication, leadership and collaboration skills, with the ability to critically think and solve problems with cross-functional teams,
- Thrives in ambiguous and fast-paced environments

**Benefits**
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

**What you need to know**

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you to ensure that you are able to fully participate in the process.

LI-Hybrid

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